前日咗呢間I超市, 買咗三件物品一共RM12.40.. 畀錢嘅時候, 因為自己得RM50同RM1紙, 為咗方便個收銀找錢(其實係自己唔想袋咁多RM1紙), 所以我畀佢RM53.. 之後佢就找返RM0.60畀我, 我接過銀角一手放落褲袋, 然之後就滿載而歸返屋企..
咪住, 你有冇發覺唔妥啊??冇錯喇, 佢應該找返RM40.60畀我吖嘛, 點解找少我RM40架?? 不過我就係懵惺惺, 一路到上咗輕鐵之後先發現找少錢!! 點啊?? 冇理由兜返去嘈架?? 當時諗, 唉, 算吧啦, 當自己黑仔, RM40當做日行一善啦.. 係好鬼肉赤嘅日行一善~~
返到屋企, 其實仲係耿耿于懷架, 之後覺得我畀RM52.40買呢三件嘢, 咁我食一舊朱古力咪燒我RM5??!! 唔得, 為免自己食到背脊骨落, 我決定上網send封email去客務部反應一下.. 封email真係寫得字字鏗鏘, 企到硬要返錢架喇..
[episode opening]went to this I supermarket the day before and bought myself three items at RM12.40.. because i have only RM50 and RM1 notes, so to round up my change, i gave RM53 to the cashier to pay for the goods.. she then gave me back RM0.60 change, i grabbed the coins, dumped into my pocket and then happily left for home..
but wait, did you realised something not right?? yes, she should have given me RM40.60 change instead, why is there a RM40 shortage?? but i was so negligent and blur, not until i stepped into the train that i realised the shortage!! so how?? i just won't go back and argue for that right?? that moment i was thinking, well forget it, i'm unlucky today, just imagine my RM40 has just been donated to the charity.. a very painful donation indeed..
i reached home, still thinking about my painful shortage of change, and i thought by paying RM52.40 for that three items, that would mean i'll burn my RM5 for every piece of chocolate i bite!! oh no, i think i just could not bear that, i immediately go online and send an email to their customer service.. a real standing-tough email i sent to them, enthusiatically asking for my money back..
******************************************************
結果點樣呢?? 究竟我拎唔拎得返我嗰RM40呢?? 請按
so what happened next?? did i get my RM40 back?? Click
[下集]
果然今日超市個主任打電話畀我, 話經調查之後, 真係佢哋疏忽, 叫我隨時可以返去拎返啲錢.. 個主任仲猛咁認低威, 向我道歉, 搞到我都有啲唔好意思添..
頭先放工, 直鏟客務部收錢.. 結果我淨係表明來意, 佢哋就已經準備好錢交畀我.. 完全唔駛再問我任何問題, 唔駛查證身份, 唔駛填表喎~~ 就咁同我講聲唔好意思, 就咁睇住我拎住錢走人..
經此一役, 我更加覺得呢間I超市, 果然係城中超市應該學習嘅榜樣囉.. 唔單止係服務, 而且質數同級數, 都係高人一班.. 我要贊吓佢哋先..
果然今日超市個主任打電話畀我, 話經調查之後, 真係佢哋疏忽, 叫我隨時可以返去拎返啲錢.. 個主任仲猛咁認低威, 向我道歉, 搞到我都有啲唔好意思添..
頭先放工, 直鏟客務部收錢.. 結果我淨係表明來意, 佢哋就已經準備好錢交畀我.. 完全唔駛再問我任何問題, 唔駛查證身份, 唔駛填表喎~~ 就咁同我講聲唔好意思, 就咁睇住我拎住錢走人..
經此一役, 我更加覺得呢間I超市, 果然係城中超市應該學習嘅榜樣囉.. 唔單止係服務, 而且質數同級數, 都係高人一班.. 我要贊吓佢哋先..
[episode closing]
and before i've forgotten about this, the supervisor called me up today, explaining that after their investigation they have excess of money after the day closing.. she admitted their mistake and told me i could go back anytime to collect my money back.. the polite supervisor kept apologising to me over the phone, which made me feel a little bad to myself actually..
anyway, i went straight to the customer service center afterwork to collect my money.. i just approach a staff there to look for the supervisor, and he seems like expecting my visit and immediately handed over the money to me.. no further questions asked, no identity verification, no forms to fill and sign!! he just said sorry and seeing my left the counter with the money..
after this incident, i have even more points to credit to this I supermarket.. not only the service, but also the quality and class, i think is really above all local supermarkets and something the others should have learnt from.. i would really like to compliment this role model here..
and before i've forgotten about this, the supervisor called me up today, explaining that after their investigation they have excess of money after the day closing.. she admitted their mistake and told me i could go back anytime to collect my money back.. the polite supervisor kept apologising to me over the phone, which made me feel a little bad to myself actually..
anyway, i went straight to the customer service center afterwork to collect my money.. i just approach a staff there to look for the supervisor, and he seems like expecting my visit and immediately handed over the money to me.. no further questions asked, no identity verification, no forms to fill and sign!! he just said sorry and seeing my left the counter with the money..
after this incident, i have even more points to credit to this I supermarket.. not only the service, but also the quality and class, i think is really above all local supermarkets and something the others should have learnt from.. i would really like to compliment this role model here..
This is a piece of life's little pleasure, worth sharing....
ReplyDeleteAdoi.... can calculate till very choc bite cost rm5? You must either very 'kek sum' or juz plain kiam siap! :P lolz
ReplyDeletewow u really blur blur jor..
ReplyDeletenx tm dun like tat lor...
but d ppl so bad...
like telan ur $$$
not bad... next time count ur money before u leave the counter.
ReplyDeleteif dont return the money to you, u also cant do anything, right? because that is ur fault too without check before leave.
u should just gave 50!
ReplyDeletepity u!!
我及時都話一分錢一分貨。呢啲就係大公司嘅服務則質數呐！
ReplyDeleteOh you must definitely get back your change :)
ReplyDeletehahhahahaha.....wat's a standing tough email like? can share ar? just in case we r in the situation and i will never be firm enuf to get the money back.......so i need help here hhahaha.......::)
ReplyDeletelolz...its ur mistake wo~ so how? got back the money ma?
ReplyDeleteif got back then we go celebration la...all on u~ muahahaha
That's supermarket is really good and the service is really up to par! Maybe your email is very 'kau lak'. :)
ReplyDeleteLOL~ seems like most of your experience involves food~! LOL and so excited after buying the chocoloate until forgot to get back exact change! kekeke anyway~ glad you found such customer fiendly shop ;)
ReplyDeletewei, good wor this supermarket. can tell which one ar? :)
ReplyDelete40蚊喔。。一定要讨回来！平时人地找多钱俾我，我都会俾返人架，我相信好人有好报既！你都好好彩啦，上网投诉都有好回应！以后唔买野唔好挂住俾人猎，要睇清楚找钱吖~嘿！！
ReplyDeletehahaa lucky u! they r very efficient and good lor :)
ReplyDeleteu r so lucky to get them back... if it happened to me,i dun think li will email to complain lo.. not a very good negotiator ..;p
ReplyDelete客户服务有到家~:)就不怕没有生意拉~
ReplyDelete下次要多多光顾他们，日行一善后，又能把钱拿回来。
ReplyDeleteI supermarket? what supermarket is that?
ReplyDeleteGrass:
ReplyDeleteyeah, lost and found is really a little pleasure, you get so upset on the lost and at last it just came back to you, that's really a good excitement i'd say.. :)
Gratitude:
aiyoh, of course!! i lost RM40 not only RM4 leh, and my loss is even few fold the value of my goods!! can you not feel "kek sum" on that?? hahaha :p
Florence:
yah, i really have no idea why i was that blur, really didn't check my change.. i have no comment about the cashier, perhaps she also blur blur after a whole tiring day.. anyway, now that i've got back my money, i'll just tell myself to be more careful next time :)
Wois:
ReplyDeletehmmm, i normally will count my change, but just no idea why i didn't remember i paid RM53 to the cashier and i should have some red color notes change.. hmmm, i can be blamed for negligence, but i think for a reputable and prudent service the are providing, i'm sure they will give back the money to customer lah.. this is call service :)
Queen B:
yes, at first i intended to just give RM50, then i think the shortage wouldn't happened.. most probably it's the RM53 that confused the, trainee i think, cashier.. anyway, click on the button and continue reading, and you know i got my money back..
海市蜃樓:
係啊, 果然係上等囉, 日本公司果然係以顧客為先.. 我覺得如果事情發生喺其他超市嘅話, 我嗰RM40一定冇得淨囉..
Mei Teng:
ReplyDeleteyes i got it back.. if you click on the button and continue reading.. the supervisor called me up and ask me to go and collect my change anytime..
manglish:
haha, things like "i believe your company is giving customers your most reputable and prudent service, that the cashiers are well trained in dealing with all monetary transactions..." something like that lah.. anyway, the best is to always be careful and check your changes before leaving.. prevention is better than cure mah.. :)
Leu:
yeah, it can be my negligence, but come to the end, the cashier is also making a mistake.. for such a reputable supermarket, i think they have responsibility to train cashiers to give the correct amount of change at the first place right?? want to know the result?? click on the button and continue reading lor.. :p
Superman:
ReplyDeleteyes, i always think they stand at a higher standard than the rest.. and after this incident, seeing how well they serve customer's feedback, i think i have more points to credit to them.. haha, well, i don't know how effective my email is, at least they listen to the customer and responded very immediately..
fablefrog:
well FOOD is the most basic element for you to keep on living mah, agree?? haha, i have no idea why i got so blur and never even check my change.. anyway, lucky it was this supermarket, if elsewhere i think i really gotta make this painful donation already.. RM5 per piece of lousy chocolates, hahaha!! :D
uLi.佑莉:
this supermarket always quite exclusive one.. starting with I, in KLCC, run by Japanese leh?? very obvious right?? haha :D
Rebecca Kheng:
ReplyDelete咪就係囉, 40蚊唔係4蚊喎!! 我都係買十幾蚊嘢, 家陣大喇喇畀多40蚊, 我平衡唔到囉.. 所以我即刻email,點知佢哋第二朝就有人打畀我.. 好彩係呢間上等超市咋, 畀著其他超市, 我諗呢40蚊都怕且係凍過水囉..下次真係要check清楚先好啊..
the happy go lucky one:
yes yes, i gotta admit they actually listen to customer and monitor the emails.. very efficient ah, next morning called me up say will investigate, later in the afternoon say i can go and collect the money anytime already.. good service!!
Danny:
wow, you just cannot be like that woh, fight for you rights!! next time if it happened to you, if you don't want the money then i'll help you to complain, and then i'll get the money instead.. hahahaha!! :D
summer:
ReplyDelete我一向都覺得他們是比較上等的, 服務和級數都比一般的好.. 經過這次的經驗之後, 我更加認定他們的服務囉..
Chin Weng 茶先生﹕
哈哈, 我一路來都有光顧他們的.. 不過不可以每次都日行一善之後就要求把錢拿回來嘛.. 人家會懷疑我的居心的喎.. 做人還是要老實一點.. 呵呵~~ :p
-KeO-:
haha, I supermarket in KLCC run by the Japanese management?? so now you know already?? :p
hmmm... i'm interested to know which supermarket???...
ReplyDelete呢間即是邊間？呵呵
ReplyDelete那間超市？服務這么好的？？？
ReplyDelete哇！不敢相信大马竟然有这么好的超市？？！！
ReplyDelete快点告诉我们是哪间啦！！！！
TZ:
ReplyDeletehmmmm, the supermarket that starts with an "I".. in KLCC run by the Japanese management?? haha.. :)
花罗汉:
I字頭超級市場, 日本人管理, 喺KLCC嗰間哩.. 仲估唔到?? :p
十六夜真人:
很容易猜的喇, 日本人管理的, 在KLCC那間I字頭的喇.. 知道了嗎?? 哈哈~~ :)
雪芬:
哈哈, 你很驚訝呵?? 不過可能就是因為這間是日本人管理的, 所以才有這麼幸運吧.. KLCC那間I字頭的, you got it?? 呵呵 :p
哈哈。KL我唔熟，所以估唔到！
ReplyDelete哈哈... 這次又關到我這行了
ReplyDeleteIsetan 係大馬眾多百物公司中服務最好亦係最嚴
上次我買左既葡萄酸到不得了 過左兩日拎返去換
結果個主任猛道歉 再解釋話我之前買既係會帶酸
而另外一种係帶甜 如果下次唔明可以叫佢幫忙
結果我換左一盒同价錢既士多啤梨
Good that you got your balance back with minimal hassle otherwise that RM5-a-piece chocolate would really be giving you a toothache. LOL!
ReplyDeletePerhaps like you, the cashier was also not paying attention to the total balance. I think the cashier was being honest. She could have taken the extra when she found out that she had excess at the end of shift. No?
I once encountered a situation at a (foreign) bank. The teller insisted she has given me the money I wanted to withdraw when she hadn't. I spent some minutes protesting, then after doing her own balances, she issued me the cash. I thought that was very careless of her.
花罗汉:
ReplyDelete哈哈, 咪就係Isetan囉, 反正都係贊佢都唔爭在透露喇.. :)
tagnan:
嘩, 你都幾師奶喎, 乜啲葡萄係guaranteed sweet架咩?? 我就唔會特登去投訴囉, 因為又唔係佢哋嘅product而且好似唔係佢哋錯, 硬係覺得好似有少少過份喎.. 不過佢哋連你咁嘅要求都迎合到, 我真係要佩服囉, 好掂囉真係..
HappySurfer:
hmmm, i have no idea what have been done internally, but was very glad that they are able to investigate and refund me back the shortage.. yeah, you have done the right thing, bank teller especially must be very careful and prudent in handling all those monetary transactions.. well, i've seen some cases where there are arguments, and the best thing is to temporary close the counter and perform balancing in front of the customer.. well another best way is to look at the recorded video in CCTV.. :)
我都係諗左兩日先至去換 因為既提子的确係酸到苦
ReplyDelete员工老实，出纳系统了得，一查便知道帐目不对称，所以你沉冤得雪咯！这就是所谓真正的customer service嘞。
ReplyDeletetagnan:
ReplyDelete哈哈, 好彩你係拎去Isetan投訴囉, 如果畀著其他超市, 我覺得你會畀番人家省到一面屁囉.. 所以話, Isetan賣嘢係貴啲, 不過一分錢一分貨囉..
山城大熊:
係啊, 而且係我走咗之後先投訴.. 畀著其他超市, 你一離開個counter, 有咩事佢哋都唔會再理啦, 因為的確係你自己冇check清楚就離開喎.. 所以我就話, Isetan呢度做得好囉!! 抵贊佢嘅真係~~
haha...yea....I supermarket is always very good in customer service, bcoz it's a japanese company! I work partime there b4 in the optical shop, quite strict ler..
ReplyDeletebut u can feel the discipline there..haha... i personally quite like it too...
that's only what we call service ma..
haih..unlike other supermarket,.
RM40都可以拿得回！
ReplyDelete这个月有运行咯你~
amazing people who work at this place.. i dont think there r many like this in modern society
ReplyDelete（点点头~~）不错不错~~~很好运哦，这样也拿的回！！不过是Isetan就还好，如果是别的霸级市场，你就免了吧（他们一定打死不承认的orz,本人就试过了~）~rm 40就当是买了贵贵的爱斯即令来吃了算了。。。。
ReplyDelete补充~~那只蓝蓝的小猪猪是可爱到~~~~~~~~
ReplyDelete-KeO-:
ReplyDeleteyes, i have always think that they offer good service and quality groceries.. and after this incident, i even have more points to credit to their service, reputable and prudent.. if this were to happen in other supermarket, i guess my RM40 would have already gone into someone else's pocket already.. haha!!
chrisiew:
唉, 如果是好運的話, 本來就已經不會忘記找錢啦, 不幸中的大幸喇.. 還好是Isetan囉, 如果是其他的超市的話, 肯定是石沉大海了喇..
Bengbeng:
yes, i was actually trying my luck to ask back the money.. didn't do i expect they would have responded so quickly and refunded the money back to me - no questions asked no forms to fill in, and as if they owe me thousands of apologies.. great service i'd say..
bluesky:
我本來也是說算了吧, 當日行一善捐了那RM40出去.. 不過後來還是耿耿于懷, 覺得很不值得, 所以就姑且一試, 怎知道真的拿得回來哦.. 正如你說的, 還好是Isetan囉, 如果是其他的, 我看也不用浪費精力去討回來了.. 哈哈, 那隻藍色豬仔可愛呵?? 我上網google回來的, 呵呵呵呵~~ :p
Where is this supermarket? So good one? I also want to go!
ReplyDeleteWow! So blur lah you, it's RM40, not RM4! Lucky you get back your money! : )
ReplyDeleteIf me, I will get out of the train, and go back to that supermarket cos losing RM40 is too painful! Think of all the hard work to earn that RM40! LOL!
ReplyDeleteWith RM40 I can eat 10 times chap fan already, enough to feed me for 10 days' lunches, about a third of a month! Haha!
ReplyDeleteOr can go see a nice movie at GSC Signature twice!
Or can eat one McD sundae cone a day for a month!
Or can stay two nights at a backpacker hostel in China!
Or can go for a lavish buffet at Tenji Japanese Restaurant during their promotional period!
etc. etc. etc.....
Sorry for spamming your blog, can't help it. Did not spam or blog for almost 2 weeks while in China, so it's payback time! Haha!!
ReplyDeletefoongpc:
ReplyDeletehahaha, thanks for spamming my blog with comments, i love that, increases my comments count!! hahaha.. Isetan loh, i always think they offer good service and quality groceries, and after this incident, i even think they are better.. if i were to lost my money to the cashier in other supermarket, i think i won't be able to get back my money already.. so i shall call that luckiest amongst the unlucky.. you are right, i was struggling whether to go return to get back my money, but in the end, i didn't.. and thank god for them responding to my email, and straight away they investigate and refunded me the money, impressive!! likewise you say, RM40 is not much but not little either, you can have McD sundae cone everyday for more than a month leh~~ :p
that sucks! better be more aware next time ok =)
ReplyDeletewow.. you put the button there really suspense haha.. thankfully you got back the money! =)
ReplyDeletekenwooi.com
Ayie:
ReplyDeleteyeah after this incident, i'm now always expecting my change and check them correctly before leaving the counter.. :)
kenwooi:
hahaha, purposely put the button so that the post is not that long.. whoever wanted to continue can read, whoever feel too length can just end up there mah.. :)