16.10.2008 | 又嚟一鑊

擁有某銀行信用卡而且仲簽用咗儲蓄戶口自動轉帳服務.. 記一年前收到月結單, 裡頭無啦啦有個欠債利息, 原來係個自動轉帳系統失靈, 結果冇過到賬, 銀行就話我冇還錢.. 最後要勞煩自己email銀行投訴, 總算上訴得值..

早幾日又整多一鑊, 我係好火架老實講, 點解同樣事件又再發生, 乜個銀行system咁差架, 週年性有問題發生架?? 又再勞煩自己email向銀行投訴, 結果得到一個極之耐人尋味嘅回覆.. 佢話, 因為我係某個促銷競賽嘅winner, 所以銀行入咗45蚊credit落我張卡度, 因為有呢個credit transaction, 所以導致個自動轉帳失靈, 就係咁!! 好搞笑囉, 咁都可以死兜?? 我真係好擔心個system其實存在住一個好大嘅蟲蟲(IT詞語, 程序錯漏之意)囉, 阿彌陀佛.. own the credit card from a bank and have signed-up for the standing instructions to deduct my savings account to pay for the bill.. i still remember one year ago when i received my monthly statement, i was shocked to find an item on retail interest penalty charged.. and that was because the standing instructions failed to execute, thus the bank claimed that i did not pay for the bill.. immediately i shot an email to the bank, and of course i won in that case..

and the story has not ended, few days ago the same thing happened again.. frankly it was quite frustrating, i wonder why is the bank's system so fragile and repeating the mistake again in a timely manner?? again, i need to waste my time to shoot an email to the bank again, and surprise surprise, see what i've got for a reply?? the payment was not successful because there is a credit amount of RM45 reflected in your account, you are a winner of the "Insurance Campaign" which entitle the free RM45 rebate.. this is quite absurd, because of the credit transaction then the debit will fail?? that is hilarious, and i started to worry if there is a big bug (IT jargon, for program errors) still hiding in their system.. god bless~~