今日下晝喺間麵包店, 短短兩分鐘內, 見到其中一位職員對前後兩位顧客完全唔同態度嘅情景, 對於佢出神入化嘅變臉伎倆, 在下實在係嘆為觀止..
首先有對夫婦, 應該係聞間店嘅鎮山之寶《麵包仔》個名而嚟啩, 唔知原來係喺收銀處即叫即付即取, 於是就問嗰位職員啲包究竟擺喺邊啦咁, 結果職員頭都唔望, 繼續喺度做緊自己啲嘢, 有氣冇力咁淨係答咗佢一聲「cashier」..
之後有個鬼佬遊客想話買啲朱古力味嘅麵包, 於是就去問同嗰一位職員啦, 點知個職員竟然蓮子蓉咁嘅面口, 放低晒手頭上啲嘢, 好專業咁介紹咗幾款朱古力麵包畀個鬼佬喎, 鬼佬覺得唔啱口味話唔要, 職員仲好有禮貌話唔緊要多謝晒添..
真係成個大月亮初一十五不一樣囉, 即刻可見該位職員大細超個態度, 我真係睇唔過眼, 乜外國月亮圓啲咩?? 好彩唔係捲我入呢個事件之內, 如果唔係佢應該有排受我投訴責備囉.. 嘿嘿!!
was in a bakery shop this afternoon when i saw how differently a staff treated two different customers, was really "impressed" by how good she could changed her behavior within the short 2 minutes..
first there was a couple, could have been here because of the famous "roti kid" bun but not realised the bun should be ordered, pay and taken directly from the cashier.. hence they asked the staff where the buns were placed in the shop, without even turning her head and continue with her own work, she just coldly replied the couple "cashier"..
then a foreigner tourist trying to find some chocolaty bread, couldn't really find any and he asked the staff where the bread were.. this time the staff put on a smiling face, put aside her work and professionally introduced some of their products to the tourist, the tourist found nothing interesting but yet the staff politely replied "no problem, thank you"..
it was really totally 180° different behavior the staff has over the two customers, obviously bias to foreigner was what i saw, i really think it's very rude of her, is the moon in the foreign country rounder than what we have it here?? but lucky her that i wasn't put into that situation, or else she shall have a good time for my complaints, hehe..