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02.04.2012 | 我有冤情

[Volume 7 Issue 4, #1372]
請問有冇核數師/會計師/律師等專業人士, 可以話我知呢張出自某快餐店嘅單, 究竟有冇計錯數, 因而額外多收每位顧客5仙?? 問題就係源自6%政府稅, 究竟0.621仙可以唔可以進位成0.63?? 如果每位顧客都多收5仙, 咁佢一日之內咪賺多咗至少幾百蚊, 長遠嚟計, 豈不是發過豬頭炳?? 專業意見唔該, 法律上可有錯??
is there any accountant/auditor/lawyer etc professionals that can enlighten me, whether this receipt from a fast food chain has done the correct maths, and charged 5-sen extra to every customer?? the problem emanate from the 6% government tax, can 62.1-sen be rounded up to 63-sen?? if they overcharge every customer by 5-sen, then i supposed they earn at least few hundred extra everyday.. accumulating all those extras, that is a huge fortune!! professional opinions please, are they legally wrong??
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118 comments:

  1. I agree that they should charge RM10.95 only. That is rip off!



    Complain!

    ReplyDelete
    Replies
    1. You are right! Complain!

      Delete
    2. have to get opinions and make sure they are wrong before i complain right??

      Delete
  2. Call up the outlet's manager and ask him to read your blog! Tell him to compensate you with 10 Coney Dogs to be given to the TOP 10 bloggers tomorrow! LOL

    ReplyDelete
  3. Morning!

    Morning!

    Morning!

    Happy Monday morning! :)

    ReplyDelete
  4. No harm in complaining, right?

    5 sen may not be much, but if a lot of people kena, then free profit like that! @.@

    ReplyDelete
    Replies
    1. It may not be much but honesty is the policy.

      Delete
    2. well, but i think before complaining, have to consult some professional opinions before the complaint become more solid right??

      Delete
  5. I must be alert like you and start checking the bills in fullest details. Normally I only checked the items ordered and never the prices and total. Who knows I have been cheated over hundreds by now.

    ReplyDelete
    Replies
    1. I am alert with my grocery bills but everything else, I just sign and sign. Not good. xD

      Delete
    2. i don't normally check but just happened that the fried chicken was too piping hot, so i gotta wait there to let it cool down a bit.. so while waiting i start to read the receipt and there i found something fishy..

      hahaha!! lina, no need to sign you so cautious, need to sign then you so careless..

      Delete
  6. Got one more style. Ever been to a makan place, charge you like RM9.95, then tells you that they don't have 5 sen so cannot give balance?

    ReplyDelete
    Replies
    1. in my case, I would charge RM9.90 instead..

      Delete
    2. i hate this, but then rarely they not giving back 5-sen lah.. last time when we still using 1-sen, there are many cases where they are not giving back the change.. but i think this is not right, they should have prepare for that if they are not going to charge round numbers right?? this is just an excuse, stand firm to ask for your change!!

      Delete
  7. After kena a few times - cannot be never stock up on 5 sen or always run out of 5 sen; I stopped going to the place.

    5 sen x 1 lunch x 5 days x 1 year = A LOT!

    ReplyDelete
    Replies
    1. yes, lama-lama jadi bukit!! we just cannot see from our own perspective and say, aiyah 5-sen only never mind lah.. but if they are doing this to all customers, wow, big sum that is!!

      Delete
  8. But aiyoh SK! Monday morning start with complain. Not nice way to start the week la...

    ReplyDelete
    Replies
    1. Yeah la Thambee kena detox his head. Friday scare us and Monday complain. Dei, say something happy and silly like telling us your obese weight after over eating! LOL...

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    2. hahaha!! of course must be different a bit mah, or else you guys see all blogging about food lah, marathon lah, travelling lah, shopping lah, not boring meh?? :p

      Delete
  9. If 1000 victims were overcharged 0.05 sen per day, that would be a lot annually!!!


    1000 X 0.05 sen X 365 days = RM 18,250!!!!!!!!!!!!!

    ReplyDelete
    Replies
    1. OMG, that's like stealing at broad daylight!

      Delete
    2. yes, that can accumulate to a very huge amount and they earn those for free!! i really do not like that to happen..

      Delete
  10. When costumers complain to the Ministry of Trade on overcharging, the govt dept will spring into action really fast. You will send the outlet's bear mascot shivering with his glass of root beer!

    ReplyDelete
    Replies
    1. The response is that fast? I thought their tak-apa attitude overrules them?

      Nobody from government dept ever entertain me when I write complain letter, hmph!

      Delete
    2. oh are you sure anay they are putting things into action that fast?? hmmm, but i have to make sure this complaint is valid, else just don't want to waste time lah.. maybe go to the consumer association??

      Delete
  11. 什么公司的系统?告他赔你5分钱。。。

    ReplyDelete
    Replies
    1. 單據上面大大個A&W喎, 你沒看見??

      Delete
  12. I don't charge my customers extra. Sometimes I even give them 10 sen discount if their bills happen to be something like RM9.10.

    ReplyDelete
    Replies
    1. that's why I like to go to Mamak at my place.

      Anything below 30sen, he sure rounddown oneand thank goodness never round up total amount. xD

      Delete
    2. yeah, i think giving customers some 10 or 20 sen discount will earn more customer satisfaction and retain them for future visits.. but then i understand fast food restaurant cannot do that lah, still they have to be honest right??

      Delete
  13. Customers are usually very happy even if we give them a 5 sen or 10 sen discount.

    ReplyDelete
    Replies
    1. Yes, and we appreciate the gesture. :)

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    2. yes, of course i will be happy if the boss round down the amount.. it's a nice gesture to do that..

      Delete
  14. 5 sen is very much needed. A gardenia white bread even costs RM2.65. No way for us to deny the importance.

    ReplyDelete
    Replies
    1. yes, 5-sen is still quite significant, or else the government will not keep 5-sen also while abolishing the 1-sen right??

      Delete
  15. That's why we keep plenty of 5 sen..

    ReplyDelete
    Replies
    1. 5-sen can be very useful also.. many people just dump their 5-sen coins aside, but i carry them with me and use them whenever i can..

      Delete
  16. 乜你鍾意drive in架?

    ReplyDelete
  17. 我就喜歡舒舒服服坐住餐館入邊食。

    ReplyDelete
    Replies
    1. 唔係我鐘意drive-in, 而係間A&W有drive-in, 我當然係喜歡舒舒服服坐住入邊食嘢啦~~

      Delete
  18. Replies
    1. yalah, most of us will trust them and never bother to check.. they are taking advantage of this weakness..

      Delete
  19. i wonder if McD KFc and etc does that too

    ReplyDelete
    Replies
    1. hmmm, i don't think so.. because for McD their prices are always ending with .95 so would not have the same issue as A&W..

      Delete
  20. You know programming right? Show them how to do it correctly, hehehehe :D

    ReplyDelete
    Replies
    1. i don't need to know programming for this case, i know business law can already, hahaha!!

      Delete
    2. Wah... this it the result of taking MBA. Now know business law, cannot kena tipu easily lor.

      Delete
    3. haha, of course mah, studied already must apply one.. but then i didn't study business law in my MBA woh.. haha!!

      Delete
  21. You are so observant. We have just been to A&W for lunch last week. We forgot to check the bill. We threw the bill already.

    ReplyDelete
    Replies
    1. hmmm, maybe you won't be affected because you don't order single item i supposed.. but then still there's a possibility you are overcharged.. next time, keep the receipt and check through~~ :)

      Delete
    2. I'm going to check it out in future....

      But too bad, I heard the A&W outlet in our area 'close shop' already *sweat*

      Just went for A&W last week for its sen saver.

      Delete
    3. haha, like that better lah, closed down already then they don't have chance to cheat your money mah~~

      Delete
  22. Well...everyone wanna earn of take advantage from another one...even if it is a little. :p

    ReplyDelete
  23. But really...it is a shame on their part. Then again...I don't think they care at all. :p

    ReplyDelete
    Replies
    1. of course they don't care if everyone just keep quite for it's just 5-sen.. until somebody complains to some authority, then sure they will respond..

      Delete
  24. Go and complain. Make it a big hu-ha. :D

    ReplyDelete
    Replies
    1. of course i'm planning to.. not just for me, but for all other customers giving them free money..

      Delete
  25. I'm quite blur when come to bills checking.

    Come to think of it, I rarely check thoroughly. Only check the price of each item and never checked on the discount/taxes which involve %.

    ReplyDelete
    Replies
    1. Now I regret too. I am also blurr like sotong when comes to money and bills!

      Delete
    2. of course it's very normal we don't scrutinize the receipt.. because we trust the restaurant system to be accurate.. but this may also be a weakness that they take advantage of..

      Delete
  26. Had been warned by my FB friends regarding pizza hut's bill too. Something to do with racism but never bothered to double check to verify it.

    ReplyDelete
    Replies
    1. err, i think this was an old story and proven a hoax.. because still the same charges i guess, the race thing is explained as market survey woh~~

      Delete
  27. Some ppl have the mindset, "5 cents only what, no big deal". Actually 5 cents can accumulated to a huge sum, like TM calculated above.

    But then again, it's not about 5 cents or 1 cent. It's about the honesty and accountability, provided to their customers. We feel cheated somehow.

    ReplyDelete
    Replies
    1. Yes, sikit sikit lama lama jadi BUKIT!!!

      Delete
    2. definitely!! that's the weakness they are trying to take advantage from.. because for just 5-sen most probably we also don't feel like entertain that, but then think from a big picture, how many customers they have a day?? and if everything accumulates, it gets huge!!

      Delete
  28. Next time I also must check the bills.. sometimes we tend to take it as correct.. so now anything above the number, they make it to the nearest 5 sen? how can...

    ReplyDelete
    Replies
    1. we trust the restaurant system so we kind of take it for granted.. but that could also mean this being our weakness right??

      Delete
  29. yalor! i think this is the dirty tactic... next time, i will check my bills as well.

    ReplyDelete
    Replies
    1. yah, especially when you see those odd odd numbers and not rounded up, must really check or else you may end up paying more than you are supposed to pay for..

      Delete
  30. I think no 5sen business now. Either RM10.90 or RM11.00.

    ReplyDelete
    Replies
    1. Many coffee shops in KL even reject 5 sen coins!!!! They won't accept if you give them 5 sen X 4 coins as 20 sen! I was shocked when the waiter politely rejected me saying the big boss gave such orders!

      Delete
    2. of course coffee shops or hawker stall always try to round to the nearest ringgit or sen.. but for supermarkets and restaurants, the pricing strategy always uses this kind of .99, .95 pricing, and that's where issues emerge..

      Delete
  31. Wah!!! So rich, can eat at A&W, 5 sen only...never mind lah! LOL!!!

    ReplyDelete
    Replies
    1. Yeah our Thambee is rich, always feasting on anything that he fancies!

      Delete
    2. errr, A&W only lah, unlike Arthur who is always having good food in nice restaurants, and able to show us EVERYDAY!!

      Delete
  32. A&W Drive-in, PJ. Is this the one next to Shah's Village Motel, PJ Old Town?

    ReplyDelete
    Replies
    1. I think that is the only one in Klang Valley!

      Delete
    2. Oh no, A&W also opened one along Federal Highway which is drive-through...near Subang Jaya toll.

      Delete
    3. err, i went to the one opposite Amcorp Mall, yeah, should be the PJ Oldtown you mentioned..

      Delete
  33. didn't know they can round up 5sen. Thought the rounding up is only for 1sen. Need to check my A&W receipts...

    ReplyDelete
    Replies
    1. errr, you mistaken.. they still round up the 1-sen to nearest 5-sen.. just that they rounded up the tax to an extra 1-sen, so after the final rounding they go up 5-sen instead of go down 5-sen..

      Delete
  34. Did you raise hell there and then? You should have and get that five sen back.

    ReplyDelete
    Replies
    1. Thambee is a soft and kind hearted being that won't harm a fly!!! He won't raise hell but allow bullies to get him. LOL

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    2. hehehehe, nope i didn't!! have to take care of my image also.. furthermore i need to get opinions before i am very certain i've make a valid complaint..

      Delete
    3. I don't normally check bills at fastfood joints but if I do and I spot an anomaly, I'd want to enquire to get an understanding instead of guessing and feeling awful/cheated after that.

      It's not the sen, it's the principle and for knowing the truth for peace of mind.

      Maybe you have something to rant about on your blog. hehe..

      Delete
    4. yes very true Happy, we trust that the restaurants to be frank and accurate in all the calculations, that's why we don't bother to check.. but then this is done so subtle, i am not sure if 0.621 can be rounded to 0.63?? maybe i shall post this to A&W facebook and ask for an explanation, of course besides earning one topic to blog about, haha!!

      Delete
  35. lol . . . should add all together then round up . . . or . . . I cant understand LOL!

    ReplyDelete
    Replies
    1. They purposely short change! Nothing confusing at all.

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    2. i bought only one item so nothing to add all together before rounding up lah.. like that not good lah A&W..

      Delete
  36. sometimes tax this kind of shit very troublesome 1, I pay tax to MC D too much di haiz pay until dunno how

    ReplyDelete
    Replies
    1. errr, friend, you are not paying the tax to McD lah, you are paying that to the government eventually!! your best friends Jib-Gor and Jib-Soh..

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    2. Muahahaha, then the Jib family would use it to host RMxxmillions engagement party, yeah!

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    3. not only engagement party, but also birthday party.. not in Malaysia but in some other European countries.. so we are all paying for all those expenses!!

      Delete
  37. pay tax direct to govt already still need to pay again to fast food and restaurant . . . haiz so sadist le life now a days

    ReplyDelete
    Replies
    1. Life is sickening to live in the capital now. So many tolls to pay. The govt removed just few useless tolls only BUT there are still so many!!

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    2. well well well, what to do?? we have so much voices amongst the people, yet the voices are never heard!!

      Delete
  38. LOL i havent been there for a long time. A&W there sucks ever since they demolished the playground

    Experience of watching badminton games live at the stadium

    ReplyDelete
    Replies
    1. I wanna go there after these comments!! My mouth is salivating now!

      Delete
    2. oh i didn't know they had a playground?? you always go to the playground and now you've got nothing to play so you boycott them?? hahahaha..

      anay!! so hungry wanted to eat A&W fried chicken?? BTW, thambee finds their fried chicken nicer than the Kungfu Fried Chicken..

      Delete
  39. hmm i wonder too, do tell me whats the professional opinions :)

    ReplyDelete
    Replies
    1. hmmm, but so far didn't get any professional opinions here.. you know more people, ask them to come and read my post can?? :p

      Delete
  40. if me, i won't notice it la! haha...u r so good. Next time I will take note.

    ReplyDelete
    Replies
    1. this won't happen very often lah, maybe just case by case basis.. but good to be observant too actually :)

      Delete
  41. But now shopping center also go to round figure leh!

    ReplyDelete
    Replies
    1. no, there are still many places that use odd pricing like XX.99 and XX.95..

      Delete
    2. 唉哟,我的意思是,到最后总结的时候啊,
      如果是很接近的就go to round figure,之前废除一分钱的时候还有出notice的,久了就没再提起。

      Delete
  42. 因該唔可以進位吧?!

    ReplyDelete
  43. 哈哈哈~~~你真係眉精眼企,佩服佩服!!

    ReplyDelete
  44. 连斗零都走唔过你对电眼!犀利!!

    ReplyDelete
  45. 係吖,唔可以随意进位呃消费人嘅钱!

    ReplyDelete
  46. 虽然係小数位,但係依你话斋一日累计都有一笔可观嘅收入!!

    ReplyDelete
  47. 其实如果你觉得有被欺骗嘅成分,应该连同其他受害者一齐投诉,相信会得到公平嘅回应!!

    ReplyDelete