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04.12.2012 | 原則立場

[Volume 7 Issue 12, #1618]
噚日去KLCC間「鑼啲仔」買兩份三文治, 合共本應係RM3.80, 但係個收銀員可能忙中有錯, 計我RM4.00.. 本來我都打算由佢嘅, 但係見佢突然臉色一變, 可見佢都發現自己搞錯, 而且隔離位同事都靜雞雞提醒佢計錯數.. 我遞張RM10俾佢, 找錢嘅時候, 我就見佢猶疑咗一陣, 應該係考慮究竟要找RM6.20俾我, 定係跟返收音機找RM6.00俾我.. 結果佢真係找返RM6.00俾我喎.. 我覺得佢已經知道自己搞錯, 但係就將錯就錯, 呢啲叫做唔誠實!! 我當然唔開心啦, 於是就問佢兩份三文治單價各幾多, 佢先至咋咋臨再俾返嗰RM0.20我.. 雖然係區區RM0.20, 但係關乎原則問題, 明明知道自己搞錯都仲希望瞞天過海, 我真係接受唔到囉, 所以就算係一仙我都有權要求要返我啲錢喎..
went to the "breadboy" in KLCC yesterday to grab two sandwiches, the total should be RM3.80 but maybe the cashier was too busy and made a mistake charging me RM4.00.. initially i wanted to just let it be, but i saw a sudden change of expression on her face, obviously she was aware that she has made a mistake, furthermore her colleague also whispered to her about the mistake.. i gave her a RM10 note and when getting me the change, i saw her paused in doubt, probably deciding whether to return me the correct RM6.20 or to follow the RM6.00 the cash register stated.. in the end she returned me RM6.00 of change.. i think she was aware of her mistake but trying to act ignorant, this is so dishonest!! of course i was not happy, so i asked her the unit price of the sandwiches, and quickly she topped up RM0.20 to my change.. despite RM0.20 is just a small amount, this is not just about RM0.20 but the credibility standpoint, if she was aware of her mistake yet intend to cover it up, i really cannot accept such dishonest deed.. so i have every right to get back my money, for even just a single sen..
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77 comments:

  1. Good morning, SK, everyone!

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    Replies
    1. Good morning SK and everyone. Happy Tuesday. My second day holiday in KL.

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    2. Good afternoon, HS, Yannie and SK!

      Happy Tuesday to all SK's readers~

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  2. If that's done intentionally, then it's not nice of her. She probably didn't want the hassle of correcting the error on the register. Still.. It's not about the money, I'm with you.

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  3. You know, I'm still not quite used to the new coins. They seem so... toy-like, if you know what I mean but I do like the two golden ones though. I still say the font needs some improving - a bolder font type would be easier to read.

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    1. Get used to it! You're not getting the old ones back. Amazing how people keep crying out for change and when there is a little change, they grumble till no end...

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    2. STP, get used to it! There'll always be pros and cons to everything. Besides, I'm not grumbling - that I don't do at all - just sharing my thoughts. So hard to take, meh? Get used to it! haha..

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    3. Bananaz wanted to blog about the new coins but the open knife interrupted the posting. Time will heal our sense of sen haha.

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    4. me too cant get use to the new coins...50 sens and 0 sens similar size. each time use that have to open eyes and see whether it is 20 sen or 50 sen

      old coins easier to recognise

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    5. I'm also sharing my thoughts...no, no...not grumbling! Not me, I'm such a jovial old man! Just get used to it! Muahahahahaha!!!!

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  4. I kena once at Cold Storage.

    Granted it's a small difference but I asked her to show me the price again to reconfirm. And I asked nicely also. But when she frowned at me for "daring" to ask her that, sorrylah... She was blatantly being dishonest in my eyes already. Even if the money didn'yt go into her pocket.

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    1. Eeeee...so many this kind of people there kah? Adoi!!!! Ahhhhh!!!! The joys of living in a small town!

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    2. how u know it dont go in her pcket end of the day. one customer 10sen...if 10 customer already rm1...can use to pay her parking of RM1 already leh

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    3. Hehehe, I didn't experience such encounters in my humbly small town.

      Or, maybe I'm too ignorant and didn't realize people are taking advantage of me, by cheating the few cents away? Anyway, I seldom pay the bill, usually the head of the family does that. I just push the cart and fill it up XD

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    4. Some of my friends never check the cash register display or their receipts when they go shopping.

      For me, I looked at each of the items scanned to see whether the price is correct and as per what was displayed.

      Sometimes it's not due to dishonesty but because their system yet to update the new prices. So as a consumer, must be vigilant la...

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    5. I'm like your friends, never check! Let them cheat me if they want! God is all seeing and all-knowing when they cheat a nice and harmless, poor old man. What goes around comes around - they will get their dues. Cheating me of a few sen and ringgit will not make them rich either.

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    6. I agree with STP and Ah Hua. Small town people more humble and harmless. I seldom met with bad people in my home town. If got bad people doing business in my hometown, we sure spread our words to the whole town and get everyone to boycott that shop, then, he no need to do business already.

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  5. Where's my manners?

    Good morning everyone!

    Happy Tuesday morning!

    Rise and shine!

    I am still burping durian now! LOL

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    1. sobs...you making me kepunan durian lia....my fren tayang musang king in his FB. Buy from bentong RM8/kg///sobs././....


      But then all these wont tempt SK la...he tarak like durian ...coz lembik and berduri

      Buns are better right? Soft soft and nicer to hold....smell heavenly too like the ones in Rotiboy ...muahahaha

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    2. Meow, you want ah? hehehe

      My brother's FIL got durian orchard one but then again, I don;t think I can stand traveling from Raub to KL with a boot full of Durians! LOL

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  6. Good morning everyone! I have seen many dishonest people too. I was not sure whether they made mistakes on purpose or it was accidental.

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    1. if it's accidental, just say sorry and rectify the mistake la... Not hard what.

      I also used up work as cashier last time. Wrongly punched item code, ask supervisor tp void it la. :(

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    2. but some supervisor if void too many times will kena KNS.

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    3. I don't think the cashier in "breadboy" did it on purpose. It was already punched into the registry. She can't have that 20 cents anyhow.

      But she was merely plain lazy to rectify her error and hope SK would miss out the 20 cents. Clearly, nothing escapes SK's sight, lol!

      Is it so hard to admit she's wrong? Sigh....

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    4. Yvonne,
      Seems like we Malaysians are not the type to say "sorry" when we did things wrong.

      Heck! A lot of times, hard to say thank you when kindness is offered too! o.O

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    5. About time WE change all that!

      The onus is on us parents to teach our children to say please, excuse me, thank you and sorry!

      Had a hard time drilling my students into doing this when I was teaching...and it seemed that they would only do it in front of me! Tsk! Tsk!

      What kind of parents do we have around - never teach their kids good manners?

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    6. I thought parents now put sole blame on teachers?

      Anything wrong with their kids, all teachers fault lah! They where got time to teach values one... All so busy. And all so uncivilised also. xD

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  7. Last week I went to eat my lunch at the coffee shop near my office. I ordered special roasted chicken rice and was charged RM6.50 to which I gave a 50 dollar bill. She returned me RM33.50 only. When I walked over to the stall to explain to the lady boss, her worker who gave me the change protested very loudly that she had given me correct change. I smiled and told the lady boss that I have been a long time customer of hers & would not kick a small fuss. She quickly passed me RM10 and told her worker to keep her mouths shut. LOL

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    1. Reminds me of one time at Pertama Complex at a stall where I used to visit regularly during my college years. After I finished eating only I realised that I've been given less change by the staff so I went back and to the staff about it. She protested and kept saying the change wad correct.

      Finally the boss intervened and I told the boss that I've been his regular customer for years so why should I cheat him for a mere RM5? Despite the staff's insistence, he gave me back my RM5. :-)

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    2. so...the moral of the story is....Talk to the Boss....no point talk to staffs. LOL

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    3. YES YES YES.

      Definitely.

      That's what I usually do. Give bad service ke apa ke... Never mind. I won't scream at you in front of others. I just go quietly look for the manager and inquire why the "training" of the staff so bad that they can't work well. If that doesn't work, I go sebok-sebok hantar e-mail tp their HQ.

      Worked for Gardens Cafe, TCRS and a few hotels already! Bwahaha!!!!!

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  8. She should have confessed once she realised she had made a mistake...and I would just have let it be if it was a genuine mistake.

    I thought they use a scanner to scan the bar code, no? So backward kah, KLCC shops? Can amend or adjust also mah...in cash registers. Maybe new broom - totally blur and lost!

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    1. Sometimes, the scanned price is not the same as the advertised price. Usually promo item. And a lot of times, when I pointed out this and ask the cashier to check again, they will show sour face and walk like they're going dating I.e. Dwaddle to the aisle. :-(

      Makes us feel like we are at fault to inconvenience them do much.

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    2. ya sometimes scan price also not same leh...even if they scan we still have to check the change

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    3. Then it is the problem with the management, not the cashier! They did not update the info in their system. So far, I see any promo, any special offer...they just scan or press a certain key and the discounted price would appear...or they would have stuck a new barcode on to the item.

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  9. If it's accidental, then we can accept that. But not if it's intentional. That's real dishonesty. We always practice honesty in my shop. We always return to our customers even though it's just a 5 sen.

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    1. Honesty is the best policy, I always go for honest and good service shops.

      There's one particular hypermarket in my town here I'm quite alert on its price tag. The one showing on the rack is different from the scanner. And of course the scanner shows higher price! Otherwise I wouldn't be complaining :p

      Every time I do my shopping there, I'll double confirm with the scattered-on-the-pillar scanner before I checkout. It makes me feel so insecure~

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    2. Sometimes the items not placed in the proper place in the racks - you see the names of the product, not the same...so scan, sure the price not the same lor!!!

      I don't like those, no tags on the racks...have to go to machine to scan to see the price - you get a lot of that overseas. Such a nuisance!

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    3. STP,
      Big hypermarts and supermarkets in KL all like that already. It takes too much manpower hours to go tag each and every single item mah!

      And if customer don't check price correct or not, OK for them what. No need to sell at promo price and managed to tolak the items at retail price. Good what. ;p

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  10. Looking at the new coin in SK's palm, I have been spending longer time to differentiate the 20 & 50 cent coins. What a waste of time!

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    1. I think they're low quality metal now. Last time, people took and sold as scrap metal....worth more than the real monetary value of the coins especially the RM1 coins. What to do? People abuse, have to take measures to prevent lor...

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    2. some of the "new" coin coin alreasdy starting to fade :(

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    3. Is that THAT bad, meow? Fade already? Just like the new RM50 note, once put into the washing machine, spin spin and it becomes as clean as a white paper! No joke, I kena that before. Need to bring to bank for exchange, but I just exchange it with my hubb, kekekeke!

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    4. yvonne, huh clean white paper will the bank accept? Saw a pixz that you must not place the new note direct under the sun for too long it buckles up.

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  11. eh so fast she realised it's her mistake? then why didn't she bother to return the money at the first place..

    Latest: Bid goodbye to 2012 with Fireworks!

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  12. Wanakum! Its not a matter of ringgit & sen but principle.

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  13. Whoa my sifu SK not only good in scripteasing but also excel in reading faces especially ladies. So ladies just be careful dont play play..haha

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    1. Always, I know SK has a pair of very observant eyes. Better be yourself when meeting him, he can see through almost everything.

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  14. well twenty cents is still money it wasn't big as it is but together they make a cost especially if that cashier does that all the time

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  15. She must be ashmed of her doings i mean she sure does that intentionally
    that can be considered stealing

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  16. Dishonest people it what i hate the most
    I mean how hard is it to be real and be honest
    I know that we all have our dishonest side but if this was being used for such thing it wasn't understandable

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  17. you just did what you have to sk,
    tolerating such dishonest deed was a no no
    she's not just devaluating her own credibility but the whole store as well

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  18. i worked at a fast food chain before an honesty is own of the basic thing each own of us should posses
    not only in money matters but to the service standards as well

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  19. but i remembered a rumor back then that some cashiers has some sort of a modus they wont punch in orders so the money they'll get from those customers will be theirs I dont know much about the details of how they does it but its kinda disturbing

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  20. and also one time one of our managers told us about some borrowed managers those who were from other branch was stealing at the cashier as well the sad thing is the cashier lady will burden on what they have taken

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  21. okay i guess im going way to far hah have a great day sk happy blogging and god bless you always,
    im kinda excited for tomorrow haha

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  22. Hmmm wondering why she does that. End of the day wont she have extra 20sen in her cash register?

    Not worth stealing 20 sens mah...maybe she just dont wanna admit her mistake la. scared no face kot

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  23. I was here yesterday as my first day outing with my girls. I went to Subang Avenue with hotel shuttle. Then from Subang Avenue I took a taxi to Empire. I asked the Taxi Driver how much I needed to pay, he said up to me, Because it was just walking distance, so he didn't know how to charge me. So nice ho? Not all KL taxi drivers are bad la! So I also very cheapo, I gave him RM3 only. Heheheh! Stingy right?

    Then, from Empire, I needed to go back to Hotel. I took taxi also, this time the taxi driver charged me RM10. Ok la!

    I called the Taxi driver who took me to Empire just now, booking him to take me to Kidzania later. He wanted to charge me RM40, Ok also la! I want to ask me to take me back tonight from Kidzania again.

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    1. I hope during my trip here, I won't meet any dishonest people like the cashier. I pray to my God that, I meet only good people. Amitoufo!

      By the way, the taxi drivers that I met yesterday were Malay.

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    2. Honest people has become minority nowadays. Many turn to become selfish cold hearted creatures because of their bad experiences. Some take advantages of kind people.

      Spending RM40 on taxi ride from Subang to IPC, it's worth the money, compare to drive there yourself, Yan. The fuel, the parking fee and the hassle. Just relax and enjoy while the driver send you and your kids to the main door of the shopping mall :)

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    3. Don't get me started on those hooligans, the taxi drivers in kl!!!! @#$%^&*!!!!!!

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    4. Finally the taxi driver that charged me RM40 sent me to One U for short shopping. My husband's cousin fetched us from 1U to Kidzania. She also sent us back and treat us a dinner at McD. I saved my taxi fare from coming back to hotel last night. Later I can use the money for my shopping spree.

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  24. Replies
    1. The cashier is so dishonest! Even worse is that she actually realise her mistake and pretended nothing happened! Hemp~

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    2. Yea I agree with you SK, it's not about the 20cent, it's the honesty in handling works.

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    3. Next time don't go there anymore! :P

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    4. But if you really must go, just make sure that casher is not around that day, LOL!

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  25. hmmmm...20sen from here and there is quite substantial!

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    1. Yeah like the 5sen A&W can overcharge their customers. Imagine times 5sen to 1000 customers each day times 30 days times 12 months. Good money wor...

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  26. yeah, every single sen counts. But poor cashier, she will be short by RM 0.20.

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  27. 鑼啲仔啲招牌鑼啲,由初初既RM1.50起到RM1.80到RM2.00到依加既RM2.30。真系好轉。

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  28. Just think if she's doing that to all their customer the equal amount of all the money that she could get in a day shift would be a lot.. some are really doing that not by mistake but by intention

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  29. 梗系要拿返啦,RM0.20唔係錢咩?!

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  30. 你不拿回那20仙就是笨蛋!

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  31. If that happens to me I'm totally hopeless as I usually just take the change and keep in my pocket without counting @_@

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  32. imagine people earn money by cents. one candy 20 cent, losing 20 cent is losing the profit for one candy

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  33. Frankly only places like KL or other big cities will forego giving back 5 sen. It never happens in our small town places here. Causing customers to losing small changes is definitely a No No.

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