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05.07.2012 | 電話傳銷

[Volume 7 Issue 7, #1466]
暫且唔講我有幾唔鐘意傳銷電話住, 對於最近接到嘅幾通電話, 我發現一個普遍嘅問題.. 一個專業嘅電話傳銷員, 我覺得係要精通多種語言(尤其在馬來西亞).. 最近呢幾通電話, 傳銷員首先冇試探顧客選擇用邊種語言, 再者無論顧客用邊種語言回應, 佢都照樣用返佢自己最熟悉嘅語言, 唔理好醜, 一輪嘴讀晒成份稿!! 嘩, 想點呀??!! 華人唔一定識中文, 馬來西亞人唔一定識馬來文㗎.. 我就算大概知道你噏乜, 都唔識得點樣用你嘅語言拒絕囉~~ @_@"
let's not talk about how much i dislike telemarketing calls, but i found a common problem with a few calls i received recently.. to me a professional telemarketer should know a few languages (especially in malaysia), but the recent calls i received, the telemarketer firstly did not test in what language the customer prefers, secondly regardless in what language the customer used to respond, they still carry on with the language they know best and then read out their scripts like nobody business!! wow, hello??!! chinese not necessarily know chinese, malaysian not necessarily know bahasa malaysia.. even i roughly know what you want to tell, i find it a problem to use your language to reject sometimes~~ @_@"
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159 comments:

  1. Replies
    1. Morning, Lina~

      Long time no "bump" into you T3T

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    2. Must be our lucky day. ;)

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    3. Morning girls ....
      both the 1st and 2nd came in so earlier..
      I guess they were motivated by yesterday chart...

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    4. Muahahaha!! Fresh month, fresh feeling.

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    5. Good morning, SP~ forgotten to greet you, hehehe!

      *Eh, SK, I greeted and laughed/giggled/chucked a lot one. Don't tell me those are invalid word :s

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    6. Good morning everyone!

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    7. Good morning, everyone!

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    8. Good morning, everyone.

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    9. Good morning, all!

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    10. alamak 12.01 ....Good afternoon

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    11. yay so many ppl here..

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    12. Happy afternoon everyone! : )

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    13. Good evening! It is 11.35pm

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  2. Yay~ Hooray!

    I'm first today!!

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    Replies
    1. SK tipu lah.... shouldn't his post come out at minutes ending in 8? Like 8.58?

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    2. Kekeke.... I suspect this one come out at 8.48??

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    3. But I refreshed few times at 8.48. Cannot see anythign one!

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    4. You have to sync your clock with SK's, hihihih~

      Earlier I also suspect our timing is not the same as SK, so the post doesn't appear at the respective time.

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    5. Yvonne I think one of his blog say that he will post at auspicious hours .. .28, .38, .48 and no .58
      cause not FATT .. kakakaka

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    6. congrats yvonne! Cheers!

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    7. bluedreamer n SP, do email me yr address. I hv a postcard fr Europe for u.

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    8. ooo his timing is 848 ah... okie...tmw will try to see the time LOL

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    9. Small kucing,
      SK said it's either 8.28, 8.38, 8.48 like that.

      8.28 one I can be firsit lah... 8.48, cannot. ALmost starting work already. ;p

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  3. Kekeke, everyone hates telemarketers. I know no one who loves them~

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    Replies
    1. Haven't rad the post yet. kekeke

      spamming more important. LOL

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    2. aiyo they also need to cari makan ..
      sometime I entertain them

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    3. Ceh, most of the telemarketers are ladies, of course you entertain them, SP. Bias~~

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    4. I think I love them considering that I've through this industry LOL

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    5. Blu, you were a telemarketer once? Must share with us your encounters with funny calls.

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    6. haha we have plenty of prank callers... we're catering an Internet Service Provider Company but we keep on receiving calls from people who place their orders for pizza and other foods

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    7. I hate these kind of calls..

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    8. yvonne .. some telemarketers are male also.. kekekeke

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    9. Sometimes I layan, sometimes before they even finish talking, I told them I'm not interested and hang up.

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    10. Most of the time I'm lazy to entertain them, just halt them halfway and hang up.... mean, right?

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    11. I normally let them talk to their heart's contents. If they are from Citibank or Stanchart, mampus la.....sure Kena kau kau from me. I had bad issues with them.

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  4. They are so nuisance and always call at the wrong time, i.e, 3pm when I'm feeling the most drowsy.

    Or at 6pm when I was driving on the way home, woi, wanna let me get saman, is it? I don't use handfree leh~~

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    Replies
    1. Yalor... usually I'll be so bad and tell them that if they want me to listen to them, call me at more appropriate hour. They never do. :(

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    2. I would just say, Sorry, wrong number!

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    3. that day i just kena saman ..
      no using handsfree .. sigh ..
      money gone again...

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    4. Aiyoh SP! Why you pick up that call!

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    5. Aiks, use loud speaker if no handsfree!

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    6. They actually have to call from 9am till 7 pm....

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  5. No multi language telemarketer? Are you encountering telemarketing calls from China?

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    Replies
    1. of course many times..
      those are professional conmen..
      I just say I don't know mandarin ,, and they just say bye bye...

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    2. I hate telemarketer, especially those in very strong China accent Chinese language.

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    3. By the way, SK, you prefer what language when telemarketer calls you?

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    4. Who knows? May be one day I will call you and test whether you are interested to buy Taiping Heong Peng.

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    5. ooo taiping also famous of heung peah? something new to me...

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  6. Do they (the telemarketers) care what language we prefer? No, because we Malaysian are multi-languager~~ kakaka...

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  7. Whatever language they speak to us, we sure know how to reply :)

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    Replies
    1. I will say sorry not interested ..
      but they still talk like robot.. continue and continue...

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    2. wow that's pretty cool Yvonne

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    3. Blu, most Malaysian know at least 3 languages, hehehe~

      SP, why you so contradict one? Just now say you'll entertain, now you say, sorry not interested. Tsk tsk...

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    4. yvonne ..hahaha ..
      when i m free I listen to them .. if not then bye bye to them le..

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    5. One thing I really appreciate if all telemarketeers can do : talk swiftly and fluently.

      I hate people who talk slowly (ie in speed).

      and please, learn how to pronounce my name properly before calling me. It's not that hard to read.

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    6. Hahaha! There's something wrong with the telemarketers. They can't pronounce my name either. And some ppl who send me email, can even spell my name properly - they wrote Vyonne *dong*

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    7. **can't even spell... type error

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  8. If someone called me and conversed in Cantonese, I'll reply using Cantonese... although my Cantonese sucks (probably rated 3/10 only) and you'll experience difficulty to understand it, muahahaha!

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    Replies
    1. ooo I thought a lot ppl from Perak speaks cantonese

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    2. The Perakians from Taiping to Northern speak Hokkien mostly. Ipoh has majority Cantonese~

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  9. But I understand Cantonese!! *watch to much TVB series since 25 years ago*

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    Replies
    1. And I do better in Mandarin.

      The dialect I master the best is Hokkien. Sadly, no telemarketer speak to me in my mother language :(

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    2. so yvonne you are Hokkien lang?

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    3. Heheh, yup. So do you, right? Or you're mixture of Hokkien / Cantonese / Teow chew / Hakka??

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  10. Nowadays even some Indians and Malays speak Mandarin, Cantonese or Hokkien. Don't be surprise!!

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    Replies
    1. I know many Indians in Penang Island speak Hokkien - they mix with many Hokkiens there, so slowly pick up other languages :)

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    2. u try in hokkien .. and say that you only know this language and then they will say bye bye to you.. LOL

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    3. Is Malaysia being conquered by Chinese before??
      The Philippines was conquered by different races... Americans, Spaniards, Portugese and more... that's why our language are mostly influenced by them hehe

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    4. We were under British, the conquered by Japanese. We are multilingual because we have a lot of races here :)

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    5. yea..don't be surprised my Indian customers can speak Cantonese..

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    6. i wont be surprised coz i have many ftiends that speak Mandarin.

      There was one auditors in my last company who is of mixed parentage and he can speak hokkien well.

      All our Managers warned us to be careful what we say infront of that fella

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    7. Blue,
      Under the Colonial rule, Chinese and Indian immigrants were brought in to help in certain sectors here. Now, foreign workers that are brought in are Bangladeshi, Myanmarian, Nepalese... Maybe later our kids would learn that language. @.@

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    8. Lina, you're too funny!

      But some children under their Indon maids' care, can speak Bahasa Indon fluently.... it's sort of BM with Indon accents, heh~

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  11. I can really relate hahaha.. I was working in the same field so I know the process LOL

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  12. though i am not doing any outbound calls since we are technical representatives... we are responsible for troubleshooting over the phone and not selling anything hehe

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  13. yup .. bad timing.
    I always ask them to call back at 10pm .. and they dont do that..
    coz sudah balik liao

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    Replies
    1. Muahaha, you purposely one, SP, so bad!

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    2. Don't la! If one night, the china mari telemarketer calls you to sell you something, fui fui sure get jealous.

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    3. Next time i will use this trick....thanks for the tip kekekeke

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    4. but at night I silent my HP.. kakaka
      so macam mana pun they can't call me..
      kakakaka

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  14. I actually don't like to be in telemarketing business ... I do not have that pleasing power to convince someone to buy our product hehe...

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    Replies
    1. not easy..u need to have that persuasive power.

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  15. in our field.. we have what we called "Language Barrier"... we need to match our language based on the language used by our customers while on call... that is for their own convenience too

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  16. I wish I could speak chinese too :P

    ReplyDelete
    Replies
    1. hehehe .. come let me teach you..
      but I am a lousy teacher .. kakakakaka

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    2. >>> See, SP is so bias. Only entertain SYT!

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    3. Yvonne.. you also didnt ask me to teach you.. :p
      ur younger pic still in my mind..
      kakakaka ..
      opps hope that fui fui dont c this.. kakakakakaka

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    4. Wah, SP, I better run first. Later your darling chase me with parang, I die lo! kakakaka...

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    5. you are two are so funny

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  17. Philippines and India are two of the countries with most numbers of BPO industries...
    They said that we Filipinos are great speakers because we can adapt to English language easily .. we can even mimic their accent hehe

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    Replies
    1. ahahah true! cheers to filipinos!

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  18. If there's a language that i am so eager to learn.. that would be Japanese.... the reason?? well.. in order for me to understand those japanese anime even without the subtitles LOL

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    Replies
    1. lol it would be fun watching them like a pro wink wink

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  19. I'm more interested to Chinese characters and the way they write them... that's pretty interesting you know.. but i guess if you want to learn the Language you should learn their Writing as well

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    Replies
    1. true..listening, speaking and writing like in the case of learning..

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  20. Have a great day Sk and Happy bloggin to you

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  21. It's okay lah, SK. It's a tough job.

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  22. I better skip the word 'Good morning'.... no points earned.

    I have managed a huge call centre before but it was for the leading Telco company in our country, so all the clients would listen attentively.

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    Replies
    1. Wei wei...no point earned also can say good morning mah

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    2. Yalar, TM so stingy with greetings.

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  23. The worst headache I had was one of our staff caller like that young female voice and started to be friendly with her. She also miang and responded in the chats. One thing led to another, she filed complaints when she had to repeatedly turn down the caller's invitation to go out yum cha. She and the staff caller forgot that all calls were recorded for the disciplinary team to review.

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    Replies
    1. i tarak miang also go hamsup lou ask to go out yum cha leh when my boss asked me to make cold calls.

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    2. or maybe its a trick by those people that dont wanna be disturb by tele-marketeer. Purposely pretend hamsup and make the marketeer back off.

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    3. TM, this is the price of being miang.

      Small Kuching, bad luck for you. Met with hamsup lou.

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    4. are you sure u didnt meow meow with the ppl? kakakakaka

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    5. I meow meow only to my hubby. hehehe

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  24. When I received these type of calls, I cut them short by saying, "Sorry I am working now and I am not interested.. thank you!" .. it always work and they also will cut off too... fast!

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    Replies
    1. Me too, will say something like that.

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    2. but they still talk and talk ..
      like a robot like that...

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  25. If they speak Mandarin, I will answer in English... Sure, they will hang up one! @#$%^&*!!!!

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  26. Once, I scolded a Celcom 3G Broadband girl - she kept speaking in BM, could not speak English very well...and kept reading her list of questions instead of answering my queries. I said, "You nak kerja dengan syarikat internet antarabangsa, tak pandai cakap Bahasa Ingggeris? Apa majikan bodoh itu, mahu ambil kamu???" And they always tell you that the conversation is recorded.

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    Replies
    1. wakakak....ya encountered a few of those. Speak half past 6 english and doesnt answeer to queries. Reading from scripts

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  27. I also hate telemarketeer. Most would not take NO for and answer

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  28. Just the other day I received call from telemarketeer purportedly from HLB...haiz...HLB again....

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  29. Anyway, the fella kept asking me to come up meet up...say HLB going to have duno what investment plan...ask me to join...ok...so i said la if i am free i will go HLB directly to enquire further. Then this fella started to back track say actually he is not under HLB but do marketing for them bla bla bla....

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  30. Last time when I was working boss likes to ask us to make cold calls too. Inadvertently become one of those pesky telemarketeer la...i hate makeing cold call.

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  31. buta buta calls then got some "potential customer" started to gatal pulak...ajak keluar minum...grrrr

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  32. Guess from the one receiving calls, those calls can be pesky la

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  33. But the ones making calls also kesian juagak...100 calls aday duno how many will get positive respond and how many hamsup fella will be taking the calls.

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  34. As for language....whenever the fella speak mandarin i would speak malay.

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  35. ya i dont understand why they would assume chinese means must be able to speak Mandarin...

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    Replies
    1. at least lor...

      I'm not even Chinese and a LOT of people assume I can understand either Mandarin or Hokkien.

      Some say I sounded Chinese. Can ah? kakaka

      A girl who I always deal with, after 10 years finally asked me whether I'm Chinese or not. Aiyoh, this Lina name can be used by all race. So 1Malaysia name. wakaka

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    2. LOL...ahem...your name sound a bt chinese. I have a chinese fren whose name is Lina too

      wah that girl terror leh...10 years baru ask

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  36. some lagi funny...call start speaking in English but then like the stuents in "Oh My ENglish" show...I end duno what they are trying to say...My english not good already lah....and yet there are some who are worst than mine and yet they get job as tele marketeer for english section.

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  37. Dont know whether to laugh or cry for the bosses that hire them

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  38. 我通常會等佢講曬份稿,然後同佢講:非常吸引不過我冇興趣。

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  39. tele marketeer? erm I receive insurance before, which is I don't like it . . . no benefits . . .

    I mean I use phone either to call my client to ask them pay me, not pay to the person who called me LOL

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  40. now seldom receive call from these kind of people because . . . they got no idea about my phone number I think.

    either where they get the phone number from is from friend friend or friend friend friend lol :X

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  41. so . . . I think SK your eyebrow need to be fierce abit when chat with friend, so people will know you are abit serious lol :X

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  42. and probably what are they trying to sell with script probably is fake or cons, try to beware about it. :)

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  43. sometime I really respect on those telemarketers... duty is just to call ppl and sell ..

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  44. I think those ppl must have a quota to acheive..
    maybe 1000 calls a day or don't go back.. kakakaka

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  45. hmm do you think that they call their friend and chit chat?

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    Replies
    1. Nope I dont think so coz all of their calls are recorded :P

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  46. I think they need to put a headset to call the people...

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    Replies
    1. Yes they do... it would be very tiring if they are a handset lol :P

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  47. sometimes also cannot blame them for not knowing maulti language ..
    some of them maybe just high school graduate...

    ReplyDelete
    Replies
    1. In my country they should have reached atleast 2nd yr in college.

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  48. If the salary 10k/mth .. hmm I think they can speak all type of language ....

    ReplyDelete
    Replies
    1. AGree. DOn;t ask for too much in terms of skill if pay low and you are willing to take fresh grad.

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  49. I dislike telemarketers!! But what to do? It's a job for them.

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  50. But you are right. They just weak their language without first finding out what language we are speaking. ANd worse, still continue to speak their language after I made it clear I wanted to use my language!

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  51. But I have to say not al telemarketers are like that. Some, but rare ones, are actually quite professional. They will ask if I am free to talk and will say Have a nice day if I say I am not interested.

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  52. Actually it's just all a numbers game right? The more you call, the more you results you get. So that's why some just quickly speak and then go NEXT! : D

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    Replies
    1. They actually do have call handling time... they shouldnt exceed to the number of minutes allotted for them to have every call.

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  53. Aiyo don't like that la, people also just '揾餐吃' jek... :P

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  54. thats a fact they got to do something about that
    im not that knowledgeable about this fields but i must agree the telemarketers should be the one adjusting for theirs costumers

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    Replies
    1. yeah its given that English is the universal language but we must give some consideration especially when your dealing at this field

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    2. have a great day sk

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  55. This post is great, at least I learned from your readers a few tips how to handle the telemarketer in future.

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    Replies
    1. I hate to receive call from people selling me insurance or investment plan. I feel so uncomfortable to talk about this through phone. Because there are so many scams nowadays.

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