05.07.2012 | 電話傳銷

[Volume 7 Issue 7, #1466]

暫且唔講我有幾唔鐘意傳銷電話住, 對於最近接到嘅幾通電話, 我發現一個普遍嘅問題.. 一個專業嘅電話傳銷員, 我覺得係要精通多種語言(尤其在馬來西亞).. 最近呢幾通電話, 傳銷員首先冇試探顧客選擇用邊種語言, 再者無論顧客用邊種語言回應, 佢都照樣用返佢自己最熟悉嘅語言, 唔理好醜, 一輪嘴讀晒成份稿!! 嘩, 想點呀??!! 華人唔一定識中文, 馬來西亞人唔一定識馬來文㗎.. 我就算大概知道你噏乜, 都唔識得點樣用你嘅語言拒絕囉~~ @_@"

let's not talk about how much i dislike telemarketing calls, but i found a common problem with a few calls i received recently.. to me a professional telemarketer should know a few languages (especially in malaysia), but the recent calls i received, the telemarketer firstly did not test in what language the customer prefers, secondly regardless in what language the customer used to respond, they still carry on with the language they know best and then read out their scripts like nobody business!! wow, hello??!! chinese not necessarily know chinese, malaysian not necessarily know bahasa malaysia.. even i roughly know what you want to tell, i find it a problem to use your language to reject sometimes~~ @_@"