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19.01.2012 | 小心行事

[Volume 7 Issue 1, #1298]
去餐廳用膳, 如果有咩投訴, 千其要禮貌同留一點余地, 唔好無理投訴.. 雖然侍應同經理可能喺你面前頻頻俯首認錯, 但係喺背後嘅廚房, 你真係唔知佢哋會對你碟睇落如天上珍品嘅食物做過咩手腳.. 係唔係個人經歷?? 唔知, 不過我通常都投訴有理嘅.. :)
when you dine in a restaurant and have some complaints, do it politely and don't go too far, make sure you are valid.. the server or manager may apologize for whatever reasons in front of you, but behind there in the kitchen you may not know what they are going to do with your plate of delicacy.. is this my personal experience?? no idea, but i always make sure i complain with valid evidences.. :)
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49 comments:

  1. This is the right fundamental attitude. Happy Lunar New Year to you and family.

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  2. I complain to the manager only most of the time, but politely though. Just express my displeasure. lol.. you're right, we never know what they will do to our food :P

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  3. I do complain if it's needed..otherwise I just forget about it..

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  4. 对于餐饮业,要投诉的话,除非是看到非常严重的“证据”
    不然的话,最好是不要当场投诉。 不好吃,服务不好, 回家慢慢讲,
    在那边静静就好。

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  5. 的确如此。我不大敢跟他们有什么理论,担心加料 :-p

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  6. i never dare to complaint. I scare the manager will be a hard one to deal with and will left me embarrassed. All I will do is never dine in that restaurant ever again.

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  7. This year is my 1st time complaining to a manager of a diner. It is a franchise diner, complaining that the spaghetti is different and tasteless. In the beginning the manager said she can't do anything with it. after I said I will blacklisted the diner, she called her boss and gave us complimentary meal. I only paid for our drinks and side order. Not going back for 'extra' in my food. heheheh

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  8. yeah lor. U kenot see saliva/spit in ur food right? so wanna complain oso scared. but dun complain have to swallow terrible food.. how?

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  9. Very rare for Bananaz to complain but to resolve matter to get it right. Love to compliment the chef or services if they are great.

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  10. muhahaha....must be a very nice book. I have read Ramsey's Playing with fire.

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  11. I am smarter! I complain after I have eaten and when paying bills!

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  12. My friends who worked at a 5 Star Hotel told me that the kitchen staff once threw a raw steak and spat on it before re-grill the dish for a very difficult and abusive diner! I was speechless!

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  13. These days the services of the waitress and waiters in many restaurants are quite bad. The younger part timers are the worst lots as they tend to be playful amongst themselves or browse FB on their phones!

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  14. When the service is bad, i would tell the cashier or manager BUT when the service was horrendous, I would email to them. I have emailed only once so far.

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  15. When the service was very good I would tip them RM5-10 easily. That makes my heart happy to show appreciation.

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  16. Sadly, the most annoying waiters were normally Bangla or Chennai guys! They are really not suitable to do the job.

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    Replies
    1. Oh! I so agree with you!

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    2. Hi Lina... even PM gave warnings to remove all these foreign workers from working at customer services in KLIA!!! That was after foreign tourists complained. Damage done!

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  17. These guys often have very hairy hands and you would be lucky to find occasional 'Fatt Choy' hair on your plate!! Eeeek! A 5 Star F&B would be particular on the hair of their head and hands! There is a price to pay.

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  18. I think sometimes, complaining to the staff is a futile attempt. If they can say sorry, that's like so good already.

    I seldom hear wait staff apologising for handing out wrong order, slow delivery of food, that kind of thing. Once, a friend got splashed with a drink and the staff when "scolded" by his manager just muttered - "oh, she stood up suddenly. It's not my fault". Can, ah?

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  19. And I always prefer complaining to manager or if it's a chain - to the HQ people.

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  20. Although, complaining about those sometimes "moronic" staff at McD will get me nowhere.

    Why is it that there are so many people at McD counter - 1 to take order, 1 to put burgers, 1 to do drinks, 1 for standing around in a blur and yet, service can be sooooo slow?

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    Replies
    1. Talking about McD counters, I have avoided the ones that have too many African students! Goodness, they could turn the place upside down. In case you wanna experience - Taman Connaught's.

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  21. My hubby, if he received a bad service - will just call the manager and said that he refused to pay. Sometimes for the whole meal and sometimes he asked the manager to take out the 10% service charge because we aren't gonna pay for bad service. So far, it got the managament's attention. Yes, we got both too.

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  22. I seldom complain.... and if I do, I would normally complain on the service and leave afterward.

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  23. So, no need to scare they "poison" my food, right?

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  24. I prefer to complain via the feedback form... The form will go back to the management, am I right? No??

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  25. I won't call it complaint la, just feedback on the food and service, kekeke~

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  26. 網上投訴會晤會比直接投訴好啲呢?

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  27. I was appalled watching on tv the things they do to the food in the kitchen for difficult customers. Jeez! No matter how difficult a customer is, there is no justice for that kind of treatment!

    I followed the Waiter Rant blog when it first started. It was very good reading material but later on, he wasn't so nice anymore. I stopped reading it.

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  28. Having worked in a restaurant kitchen before, I can say that your concerns are valid. Often especially when the kitchen is busy, tempers easily flare up ( i worked for a highly temperamental chef), so they could easily mess up your dish with "additional" ingredients. I also try not to be the last diner before the restaurant closes for the afternoon or night since the kitchen staff may get irritated since they can't leave on time since they need to serve you.
    +Ant+

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  29. ha ha, complain must be reasonable.....or else the chef put something else in the food, habis lah...ha ha ha!

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  30. Happy Chinese New Year! :)

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  31. My friend used to work as a waitress in US.. and she told me that if customers were fussy, the cooks in the kitchen "revenged" by spitting into the dish and heating them up or put in some ash from their cigarettes.. :)

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  32. tQ for your gift for the Bloggers Award M MXI, arrived this afternoon. Cool and very original man. Lupp it very much. Xie Xie.

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  33. That day I just heard someone complained in twitter that his coffee bean coffee got fly and he complain to the manager but he didn't really care. Pity the consumers.

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  34. I guess everyone has experienced some sort of issues with restaurants/waiters/waitresses. Most of us would be worry what'd happen 'behind the scene' ;)

    Wishing you an earlier Happy CNY 祝你新年平安快乐!

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  35. I have never been an irate customer because i am working in a customer service field so i know it feels when someone shouts @ you and someone gets too irate in a way that she's bad mouthing you already hahaaha

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  36. oh that is so true... you may not know what things they can do to pay back hahaha... so scary right? and before you knew it, you will not realize that those bubbles thingy you have in your copy are their saliva eeeeeeww

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  37. i think if you see something wrong ... then try to approach them the diplomatic way.... give them some respect and they will surely bring the courtesy back

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  38. Very seldom I make complain to waiters or waitress. I will only email or go through the proper channel to do the complaint

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  39. walao u updated your blog everyday, summore say in my blog dat u are low profile hahaha, mai lah like this XD

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  40. I yesterday go to order drinks some restaurant and nearly make a complain, and I didnt make it because I dont wan create trouble lol

    and I order Sour Sop Drinks which is not Sour and the cup is not full. So sad right?

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  41. if complain, see the person face also tak larat to makan already, if not complain, heart also boh song, lol

    my choice is not complain la ok? hahaha

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  42. later complain, change new one, but inside go extraordinary "chemical", scary neh! XD

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  43. ohh this is so true! at least i didnt complain in front of them before. lol

    Latest: Largest CNY Event Ever!

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  44. 哈哈哈~~~断佢哋都唔會报仇到落泻药畀你叹啩?呵呵呵~~~

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  45. 我好少投訴,最多冇下次啫

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