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21.06.2009 | 加州會咭

呢張黑色會員咭啊, 一用就用咗四年咁耐, 我見到張咭甩頭甩骨(你知啲咭用耐咗, 個名甩晒色睇唔到, 張膠膜飛晒上嚟), 幾咁失禮吖你話.. 於是年頭renew嘅時候, 順便要求換張新嘅, 結果個職員竟然要我畀錢, 仲話係健身院行政政策!! 大佬, 我每年都renew架喎, 而家第四年先要求換一次, 唔過份喎, 唔通一張咭用成世人咩??

結果我同個朋友講, 佢即刻怒氣衝沖落去幫我出頭, 聲大夾惡鬧到個職員冇晒佢符, 最後個經理知衰就應承免費換張新咭過我.. 但係佢話要彈過去新加坡整, 需要成個月時間喎, 一搞掂就會call我去取咭喇咁.. 啲人係唔係犯賤吖, 要鬧過先變鵪鶉架囉, 好彩我個朋友佢夠巴辣夠火爆, 呵呵!!

年頭嘅事, 到而家一直都冇聲冇息, 大半年啦, 咩咭都整好啦係嘛?? 於是我就去接待處問個究竟, 結果乜咭都冇, 個臭H經理竟然擘大個窿得把口, 乜都冇做到!! 正當我要發火嘅時候, 個接待員話可以即刻幫我整張新嘅.. 就咁, 「雪」一聲張新咭就出現眼前喇, 雖然睇落冇黑色張矜貴, 但係都叫做即時服務吖.. 同之前個臭H經理講嘅嘢, 簡直就係天南地北!! have been using the black card for like 4 years, seeing it already so worn out (well you know, when a card is old, the printed name gets washed out, and the protective film flips out from all edges), i try to request for a new card when i renewed my membership early this year.. and to my surprise, the staff on duty told me that i would need to pay for the new card, and that was the club's policy.. d*mn it, i pay my renewal fees every year, and i only made this request on the 4th year, this is more than reasonable right?? and do you expect we use the same card for the rest of our lives??

and so i told my friend about this, he got more angry than i was and straight away he went down with me to fight for my rights!! he scolded the staff loudly as if no other's business, and finally the manager agreed that they should have replace my worn out card at their own waiver, but she told me they would need to send the request to Singapore and it will take a month, she will personally call me when the card is ready.. luckily my friend is stern enough, they just need to be yelled at before they backed off, i really wonder..

and that was sometime in january, but till now i still have not heard from them., it's like half a year and i supposed everything would have been settled.. so i went over the reception and ask for a status, and to my shocked the staff did not find my new card!! WTF, that blardy manager just talked and did not do anything on my card replacement!! but the staff was helpful enough to have my new card printed straight away on the spot, though the new card doesn't look exclusive but at least this is call immediate service, that was so different from that that bitch has told me earlier!!
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46 comments:

  1. They shouldn't be charging you for replacing a worn out card. That's more reasonable.

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  2. huh? u were tricked !!! How come the card need to send to singapore leh? everytime when got new members join their club, they can provide the card on the next day~

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  3. 一切皆人爲! 依家啲人好聲好氣同佢講就當你死嘅,
    要發爛渣閙先得,犯賤!

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  4. i think its an open secret that the management their sucks..BIG TIME !!! but surprisingly everyone still worship them....;p

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  5. if i was you, i would directly tell the stuff, i do not want to renew the membership anymore...

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  6. Most times these days, it certainly doesn't pay to be Mr. Nicey.

    Being a biatch has its advantages. Go Go Sasha SK Fierce!
    +Ant+

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  7. 收回口气辩驳,直接'吊'他!很多服务业的人没做好本分却给你一副‘鸡白’样看 ~ 不明白有什么了不起,人家尊敬他们才好声好气地谈,但他们却吃着上!

    其实我也在某间银行的分行发过一次很大的脾气,一路告到他们的总部。结果逼到他们的分行经理要到我公司来亲自道歉,哈哈哈!

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  8. 这个故事告诉我们,“人善被人欺”,不过都要系D老江湖,有翻咁上吓先成功架。。哈哈~

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  9. hahaaa... tat kinda thing happen to me many times, just now i was chasing something that is long overdued from a sales rep, i asked him: do u think i should be the one to jump from high floor, or u want to help me jumping?
    he: oh sorrriiiii... i will make sure it arrives by this week, or else i will jump, u dun worry!

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  10. why is everybody going to FF nowadays?

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  11. 如果係我一定"吊"佢到天花板
    好彩佢遇到你脾气好

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  12. 那个经理真不负责任哦...
    答应了又没做到....
    真是poor service...

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  13. 做得柜面,无论什么职位,都无方系好野啦~
    我在云南建发中心都遇过酱的case~
    那时,是一条死八婆跟我谈的!!!
    oops~ 我没脱发,我..我..我没有... :X

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  14. So bad ah the services there? Come and switch over to Fitness First.

    Replace a worn out card also need to ask for money? How unreasonable!

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  15. Btw, FF just gave me a new card and invited me to go over and collect it for free! Good or not? : )

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  16. oooo speaking about malaysian customer service! hahahah

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  17. 黑色的比较cool也比较适合你勒(我觉得!)~~拿不回黑色那个咩?
    卡里佛你放工时间都很多人...怕怕~~
    安尼威,你脾气真的很好,EQ够高哈哈!!
    虽然我也不会大骂,不过我会一直要求解释,知道我觉得合理...一直argue argue到对方说服我或我说服对方为止。
    朋友说,我真的牛到!!!!!

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  18. 很多时候都是酱...明明简单的东西偏要把事情复杂化。。有些人就是欠骂。。。

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  19. The club must have no proper policy hence they must be yelled at to properly serve the customers.

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  20. 你title是不是放錯日期啊?怎麽是九月的啊?

    說實在的,現在很多服務態度都不是很好的~~

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  21. 你这么凶的~~~
    我也是做服务业,不过我的服务很好的哟!嘻!

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  22. Haha...being a friendly SK lo. But your friend is very powerful ler, my help is not needed though. Hehe. Sat? Danny's class?

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  23. 服务性行业,态度最重要。
    仲有,关于你是我blog的留言。不要因为我,而减低你对美人的要求啦~你居然还加个“大”在前面。人家会质疑你的眼光啦~ :p
    我认的是--“大霉人”。呵呵。

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  24. Mei Teng:
    yeah that was what make us so frustrated about that!! it's not a replacement for lost card, but just because it's worn out after being used for 4 years.. even bank automatically send you new cards after few years right??

    Leu:
    mine was Infinity card need special handling, that's why need to send to Singapore.. though i told myself to believe that but i really doubt it.. and see they can now give me my new card on the spot within a minute!!

    海市蜃樓:
    咪就係囉, 我出名脾氣好, 好聲好氣同佢哋講, 竟然要我畀錢!! 真係要鬧過佢哋先知死架喎!!

    Danny:
    their management totally sucks big time!!! and yeah, there are still so many people worshiping them, really no idea why?? i so wanna tell them not to join really..

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  25. Wois:
    oh cannot, because i have paid upfront a big amount of money for this lifetime membership - i won't just cancel it or else i won't be able to get back all the benefit because they have stopped such offer already.. actually they are more than happy if i'm not renewing, because they are not making money for this category of membership..

    Anton:
    haha, i don't have to do all these.. just get my friend to be the Sasha Fierce will do.. he was the one doing all the scolding while i just sit there watching, hehehe :p

    Kai and Baobei:
    哎唷, 你不用那麼生氣先, 連粗口你都出來了, 呵呵!! 稍安無躁.. 所以講囉, 這些所謂的客戶服務, 就是要人家屌他們才知道錯的囉, 那一副"摟屌"的樣子, 簡直是令人發指的.. 其實我不會當場罵人, 不過會通過complaint letter來暗中攻擊, 有試過很有效哦~~ :p

    Rebecca Kheng:
    我係幾稔善嘅一個人嚟架其實, 不過好彩我個朋友睇唔過眼, 幫我去鬧人, 嘩, 我淨係坐喺度隔岸觀火, 不知幾痛快囉~~ :D

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  26. the happy go lucky one:
    haha, that means you are actually a nice guy right?? so now when you act fierce then finally they are afraid of you.. didn't know what tone you used to talked to the sales rep, but i could see "cold arrows" being shot over to him, that's why he's shivering.. hehe :p

    Queen B:
    i don't know about FF, but i know a lot of people are going to CF now, makes the whole gym so packed with people..

    tagnan:
    佢好彩一陣啫, 我轉頭就去同我朋友告狀, 佢仲火爆過我, 即刻落樓去幫我"屌"人, 呵呵, 痛快啊!! :p

    Florence:
    對囉, 服務差得要死!! 過了整整半年都無聲無息, 幸好她走得快, 要不然真的會再中我朋友罵囉!! :D

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  27. chrisiew:
    咁又唔可以一支竿打沉成條船嘅, 係冇啲人衰格兼犯賤啫.. 聽講你都係做customer services架係嘛?? 呵呵.. 做咩啫, 做咩走去云南織髮啫?? 呵呵~~

    LAURENCE:
    not only lawyah, but is a total big time suck!!

    foongpc:
    aiya, i switched from FF to CF one maa, somemore i've already paid for the lifetime membership so i cannot run away already.. i am already sold to CF, haiz~~ wow, so nice of FF, it's higher end than CF i gotta say..

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  28. Medie007:
    hmmm, not only speaking about, but complaining about.. really making people feel frustrated!!

    bluesky:
    是囉, 本來是黑色的, 現在換了設計變成和普通會員的差不多, 不能夠顯現我那個尊貴的會員級數囉.. 我沒有罵喇, 罵人很傷元氣的, 不過我會告狀, 我轉頭就立刻告訴我的朋友, 結果是他怒氣衝沖地跑下去幫我理論, 把那個人罵得狗血淋頭, 呵呵!! 好痛快囉.. 下次我找你幫我出頭, 因為好佬怕爛佬, 爛佬怕潑婦, 哈哈哈哈!!! :D

    古克石屋:
    對囉, 本來就是可以當場弄一張新的卡給我, 結果老是要人家發火罵人之後, 才肯低聲下氣, 就是犯賤就是欠罵囉那些人..

    Grass:
    proper policy, hmmm, i think they have a very proper policy to protect their own interest only.. of course they have never consider the members, you sign up with us then you gotta follow our policy!! this is lousy service~~

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  29. venus:
    呵呵, 對對對, 我是打錯了, 今天早上才發現, 已經改回了 :p 多啊, 很多客戶服務, 都是要客戶發火罵人之後, 才有那麼一點點的改善, 唉, 真的很不明白, 為甚麼不do the first thing right??

    Chris Chia:
    我沒有兇喇, 罵人的是我的朋友.. 我告訴他之後, 他比我還要生氣哦, 呵呵!! 有幸的話我要碰上你, 看你的customer service有沒有你講的那麼好, 哈哈!! :p

    K|E|E|N|Y|E|E:
    haha, he is always very grumpy when he feels offended, anyway thanks to his scolding, next time if you need somebody like him let me know, hahaha!! OK, put your horse come, we go to Danny's class together.. hahaha :D

    ky_sky:
    對啊, 服務性行業, 最重要的就是態度, 他們就是沒有囉.. 哎唷, 說你是大美人你也嫌咩?? 不要這樣說自己是大霉人, 每個人都有自己美麗的一面啊, 對沒有?? :)

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  30. Many fitness centre is scam nowadays.

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  31. That's why lah don't join lifetime membership. What if the gym suddenly close down like what happened to that Yoga outlet - is it Yoga Zone or something like that?

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  32. 他们应该是吃饱没事做,揾屎搞咯!

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  33. at least the new card looks nicer than the dull old black card. think of a reason to cheer urself up~

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  34. Superman:
    err, not as serious as scam but i think they are draculas - squeezing money as much as they could from the members..

    foongpc:
    aiyaa, that time i didn't think much, kena psycho by the sales person already.. anyway, i think i'm safe now since i've been joing for the 5th year already.. even if they close down i've already break-even.. :)

    发白日梦^^:
    呵呵, 可能就是每天站在那邊歡迎人進來, 所以偶而要人來罵一罵他們, 要不然工作太苦悶了, 呵呵 :D

    wayne:
    errr, the old card is worn out that's why it looks dull.. i like the black one, it looks more classy like those platinum card you know?? the new one is just so similar to the normal membership card.. :(

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  35. 嗯!下次有人欺负你,你就来告诉我吧!
    敢欺负SK弟弟我.我.我.是会给他好看的咯~~~~~~
    来人啊,给我上!!!!

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  36. 我張咭都是一样甩頭甩骨...才用了年多...伤心...

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  37. @Queen B: It's the trend nowadays. Most PLUs I know go to FF, including myself. Wanna join?

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  38. That sucks! Also, why pay for a new card? Makes no sense to me too.

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  39. bluesky:
    好好好, 以後如果有人欺負我, 一定要跟藍天大姐姐告狀, 一定要藍天姐姐給他們好看的!! 哦, 不過你要上人啊?? 不好喔~~ :p

    squall:
    呵呵, 至少我都用咗成四年咁耐.. 證明咩呢?? 我係個細心人, 係個憐香惜玉人.. 呵呵!!! >.<

    Mannpriedo d'Saintner:
    good, get all your friends to FF, so that CF will not be so packed.. hehe!!

    Ayie:
    and that is why, didn't that just make you feel really frustrated?? it's just so unreasonable..

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  40. 我想讲哦,我知道你讲我是泼妇的其实~~~哇哈哈哈哈哈哈~~~~~
    你知道得罪泼妇的下场吗????

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  41. 我不是做柜台的~
    而且我公司讲究的是Service Excellence~嘻嘻..

    要画公仔画出肠咩?@.@"

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  42. bluesky:
    唷, 亂亂冤枉人的, 人家幾時有說你是潑婦喎!! 潑婦是甚麼?? 我SK小弟弟都還不知道是甚麼來的.. 是不是很可愛, 又很喜歡給人家吃sikiling的美麗大方的姐姐呢?? 呵呵呵呵~~ :D

    chrisiew:
    我知你唔係做櫃檯, 客戶服務唔一定係坐檯架嘛, 呵呵!! Service Excellence?? 好熟囉呢個tagline, 一時三刻我都醒唔起係邊一間公司添.. 你畫埋條腸出嚟啦不如.. :p

    Ayie:
    yes, absolutely..

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  43. pay to renew card?
    what about customer loyalty?
    hmm..

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  44. kenwooi.com:
    haiz, i don't f**king care!! the thing is i should not have been asked to pay for a single sen for the new card!! agree??

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