|今日下午喺旺莎瑪珠呢間Alpha Angle商場有個非常不愉快嘅經歷.. 話說我部電腦用到冇晒電, 咁我見凳子下邊有幾個插座, 理所當然就用佢嚟叉電啦.. 點知有個保安人員行埋嚟話唔可以用!!|
|保安: 先生你唔可以用呢啲插座, 請你收起你部電腦..|
我: [頭頂十萬個問號] 吓?? 點解唔可以用啊??
保安: 呢度係商場, 你就係唔俾用啦..
我: 點解?? 唔該你俾個合理嘅解釋我喇..
保安: 總之上頭話唔得啦, 呢啲係商場嘅電..
我: 我都係商場顧客, 唔通唔可以用?? 你經理呢??
保安: [開始轟我] 我都係照上頭意思, 你要記低我個名同上面投訴請隨便[指著佢張工作證]..
踩親我條尾囉, 我即刻打電話去客戶服務中心鬧人!! 結果佢哋話當然冇問題, 仲幫我叫個經理向我解釋, 個實Q(仲要係保安主任喎佢~~)當然發晒爛咋, 非常冇禮貌又毫無責任咁行開咗!! 結果我同經理理論, 佢話為咗顧客安全通常都唔俾用, 但係某些情況之下又準許喎.. 咩意思呀?? 即係話要鬧過人先可以用呀咁?? 顧客安全?? 咁點解唔放個告示或者封起啲插座?? 荒謬!! 真係扯鬼火, 唔該大家幫手評下理喇..
|i had a very unpleasant experience in Alpha Angle Wangsa Maju this afternoon.. i was using my laptop and when my battery almost gone flat, i saw a few power plugs underneath thr bench and of course i plug in my power adapter to charge.. who knows couple of minutes later, a security guard came over and prohibited me from using the power..|
|guard: sir you are not allowed to use the power, please keep your laptop..|
me: [a million puzzle] huh?? why can't i use??
guard: this is shopping mall, you're just not allowed..
me: but why?? can you give me a valid reason??
guard: this is instruction from the management, the electricity belongs to Alpha Angle..
me: i'm a customer of Alpha Angle, why can't i use the power plug here?? can i talk to your manager??
guard: [starting to get agitated] i just follow instructions, if you want to complain this is my name [showing me his ID]..
i was totally pissed off and immediately called up the customer care, and they said there is of course no problem for me to use the power.. i asked for a resolution and they helped me to get the manager to come and see me.. the guard (somemore a supervisor!!) knew the manager is going to allow me to use, and very rudely and irresponsibly he walked away.. i then complained to the manager, she explained that for the safety of customers they don't normally allowed that but under certain situations they allow.. what was she trying to say?? implying that the customers need to complain them before they can use the power?? safety of customers?? then put a notice or seal the power plugs!! this is so ridiculous.. i was really frustrated, please can i have some justice, anyone??
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