07.06.2010 | 電話禮儀

相信我哋每日都會用電話架啦, 除咗啲白撞嘅電話促銷我極討厭之外, 其實我發覺世間存在著以下呢幾種人, 實在令我啼笑皆非嘅..

• 打電話畀某某, 對方接電話後居然粒聲唔出, 仲expect你先開聲.. 係唔係覺得有啲唔妥先?? 我認為一般人接電話後, 應該要喂一聲先架嘛, 唔係咁架咩??
• 接電話之後, 對方第一句就問「你邊位啊??」.. 我覺得冇禮貌噃咁樣, 打去搵人梗係要好禮貌咁, 「請問劉華喺唔喺」「我想搵朱淇」諸如此類架嘛, 啱唔啱??
• 接到通打錯嘅電話, 對方死都唔認係自己打錯.. 唔肯話自己係邊位想搵邊位, 十問打咩號碼九唔肯透露, 仲要查家宅咁問你九千幾條問題.. 正一混吉, 好扯火架囉~~

畀著你遇到咁嘅(電話禮儀有問題嘅)人, 你會如何處理呢?? :)i believe we talk over the phone everyday, besides those irritating telemarketing calls, i do realise there are these kind of people around us, who somehow confuse me on how to respond..

• you're calling somebody, and after pick-up the receiver remains silent and expects you to give a response first.. don't you think this is a bit not right?? i supposed when you pick up a call, you should immediately give a response to the caller, am i not right??
• you pick up a call and the caller straight away ask "whom am i speaking to??".. i actually find this quite impolite, i'd expect the caller ask something like "may i speak to XXX??" instead.. that question is only appropriate at the end of the call if XXX is not around..
• you are sure somebody dialled the wrong number, but the caller keeps denying.. never willing to tell who he/she is, who he/she is calling and what is the number he/she is calling, but instead tries to ask 1001 questions on yourself.. don't you think this is very absurd??

given that you are on the phone with somebody (with bad telephone etiquette) like those above, how would you handle them?? :)