| 行街買嘢嘅時候, 我不嬲都中意自己慢慢咁週圍睇下.. 如果有好慇懃嘅sales突然行埋嚟招呼, 除非我真係需要幫手啦, 否則我通常都會禮貌笑番下跟住離開, 因為覺得唔自在.. 遇著非常之hardsell又吊住你尾嘅, 我就更加避而遠之啦.. 不過我發覺而家我哋好多sales, 行埋嚟唔係「先生, 有咩可以幫到你呢?」咁, 而係失驚無神出現你左右, 兜頭一句「YES??」彈埋嚟!! @_@" 嘩, 大佬, 我俾咩反應你好啊?? 我又冇嘢叫你過嚟, 你一聲「YES??」, 好似係想我幫你手多啲囉.. 今時今日sales都係一份專業, 唔該招呼客人嘅時後, 可唔可以pro啲呢吓?? |
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| when i go shopping i normally like to take my own sweet time to browse around.. when there's enthusiastic sales assistant coming over to serve, unless i really need help else i will feel quite uncomfortable and choose to reply with a polite smile and then walk away.. and for the case of hardselling sales assistant who follows me everywhere like a magnet, i definitely will want to leave the place.. and i actually realised many of our sales assistant, instead of asking "how may i help you sir??", would just stand beside you in a sudden and then throw you a simple "YES??"!! @_@" i'm like, WTH, what kind of response are they expecting from me?? i didn't ask for assistant but they just came by and throw a "YES??" to me, as if they need my help more than i need theirs.. in today's world, sales assistant is considered a profession, do they mind to be a tad more professional really?? |
18.05.2011 | 有何貴幹
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Cant agree more with you! Haha Sales Assistant really need to work on their "pick up line". Good morning good looking handsome and charming sir... how may I help you.... fuaaahhh if she said like that, I think I will buy the whole shop man.. haha but sadly, not all is able to practice such courtesy...
ReplyDeleteI don't like the sales promoters to follow me around. They should just leave me alone.
ReplyDeleteI especially don't like the ones that will promptly adjust whatever I touch. Sheesh!
ReplyDeleteThere was one time, I was looking at some Ginseng tea and the promoter came over and keep on telling there's ginseng inside, like ginseng is weird for me to buy. I just snapped at her and told her I can read. XD
ReplyDeleteGood promoter and sales assistants on the other hand, are poison to me. I am such a sucker to them. I usually buy anything from those good promoters. I even changed the brand of the TV I wanted to buy because of a nice guy manning the Sharp counter. (The Sony guy ignored me). ^^!
ReplyDeleteHaha... "how may i help you sir?" is proper English, whereas "YES??" is Manglish, no? I dislike being attend by sales assistant and if I need one, I'll look for one :)
ReplyDeleteI know those sales assistants get extra commission when they sell their products. Sadly, with their "YES" attitude, they are not going to earn any $ from me.
Same here bro. If they keep on following me...I will just leave. :/
ReplyDeleteIf they keep on tailing me I will feel very, very darn uncomfortable ler. :/ It's like a stalker is preying on me.
ReplyDeleteDon't they know we need privacy too? :p
ReplyDeleteI guess I will feel more comfortable if they say this way "Sir, please take your time to have a look, if you need my help, please let me know. Thanks." Then, back to where they suppose to be. Don't follow the customer.
ReplyDelete我也是看.买.跑...^^
ReplyDeleteIf you go to those ladies department, some of the sales girl will follow you at the back, very closely one.. I feel very irritating lo... =P
ReplyDelete(By the way, I've linked you)
haha.....I'd experienced that 'YES' things. haha....
ReplyDeleteI don't like those sales person following me too...so awkward.
Me too! I really hate them. The worst would be those who, after you've flipped through some shirts, would rearrange all them behind you, showing openly that they are not happy that you've touched them and have not decided to buy... Irritating!
ReplyDeletesame here! :/ i really dnt like it. n so true dat dey actually throw u YES? instead of asking how may i help u. urgh
ReplyDeleten when i reAlly need some assistance, they jz dnt bother to help u. grrr! dat day i ask for sour cream, n he show me pringles sour cream potato chips. zzzzzzzzzz
ReplyDeleteI also don't like being followed by those sales promoters.Normally if this happen, i will just went off.
ReplyDeleteahaha... maybe it's like sending text messages... they tend to shortened their words ahahaha
ReplyDeleteme, i don't like being assisted or ask someone to assist me... i feel so shy to approach them errr
ReplyDeleteif someone is following me, i feel like being suspected of shop lifting LOL....
ReplyDeletehappy blogging SK
next time when they ask, YES??
ReplyDeleteyou say, NO.
The sales promoters should change their song stop singing "I will follow you"..haha
ReplyDeleteIts the training that's is important and the supervisors or the head must read your blog to pick up some pointers. Usually when someone approach me would say 'just looking will call you when I need help' and they leave me alone.
ReplyDeleteSame with me too! i dont like to be followed when i browse at things.. sometimes i just want to window shop .. if some salesperson were to follow each step, i quickly walk off.. hahaa... why are we like that?
ReplyDelete2 types of shoppers lo. I've seen many who complained about not being served too.
ReplyDeleteI usually thank them and then just tell them that I will ask for them if I needed help.
+Ant+
i hate this situation when someone is literally supervising my shopping which makes me feel like "this is the one to watch out for! he looks similar to the one in cctv last month trying to steal coconut oil cleanser cream!"
ReplyDeleteduh?!
最好少理他，有礼貌地拒绝，免得破坏shopping好心情。
ReplyDeleteI usually wear very lousy when going to shopping center to buy things. Promoter malas to layan me as they think i don't have money type of customer and just come to have a look. They don't bother me at all :P.
ReplyDeleteHow true... hey, I find you are such detail and observant guy! Many times I hv been petrified by the word, "Yes" jor... frankly I'm a very cowardly lady, lol!
ReplyDeleteHard sell doesn't work nowadays!
ReplyDelete绝多数嘅人都係只睇唔买，等你叫得佢嚟service你，个sale屎实拍乌蝇都有份囉！所以佢迷自动请缨用「YES??」嚟同你自我介绍囉！:-)
ReplyDeleteLol, so true! But sometimes I get bombarded with, apa mau.. hahaha then i'll walk out from the shop immediately
ReplyDeletewww.isaactan.net
everything has been customised already... being shortened :) take it easy...
ReplyDelete我也不喜欢有人在旁边‘ ah ji ah jo'
ReplyDelete除非我真的很需要他们的解释。
试过有个鞋店的店员，跟她说了我自己看，
她看见我每看一个鞋子就前来说明那鞋怎样怎样……
烦死了，我情愿不买间了，快快走！>_<'
我在這邊也是很常被這樣的店員嚇到
ReplyDelete但如果去台灣的百貨公司，整條走廊只有你一個人
他們的店員沒事一定是要站在櫃檯前面的
你走過的時候就整排店員一個個對你鞠躬
超爽的，哈哈
通常我都會同佢哋講，我自己睇吓，唔該曬。
ReplyDelete有些你不买
ReplyDelete还脸臭臭
给脸色你看
真的气到的咯
我也是不喜欢一直跟在你身边的销售员...
ReplyDelete反正有需要的时候，我们会叫你的...一个人在旁边有时候要边看边跟朋友给意见都不方便...
me too, i dont like promoter come to disturb me, feel uneasy. I prefer i check myself.
ReplyDeleteCause they will interrupt my choice.
Sure, they will say somethings good about their product for sure.
Oh yes, sales assistants who follow me around will be sorry they follow me around! Haha!!
ReplyDeleteCos I will ask them to leave me alone. If I decide to buy, I will buy if not, then I will leave. Haha!
ReplyDeleteI also get annoyed by those who suddenly appear and ask "Yes?" So annoying!! Next time they ask "yes?" you tell them "No!" : D
ReplyDeleteThere's one time a sales staff followed me around and I was so irritated I snapped "Can you stop following me around? You think I am going to steal?" Really lost it and that staff was shocked. LOL!
ReplyDeleteAnd one time, the sales assistant actually told me not to touch and mess up the clothes on the shelf! WTF! She said everything I wanted to see was at the top and I did not need to find those below. Maybe she's right but as a customer, I think I have the right to mess up the clothes. Customer is No.1 right? I immediately left that shop! Even though I really wanted to buy. Stupid sales assistant!
ReplyDelete有时要找个人来问下都没有....
ReplyDelete那也是很生气下
yeah, i don't like promoters keep on following, as if they are supervising us.. i really feel uneasy and this gives a pressure on me, haha!!
ReplyDeletethe "YES??" is just very classic!! i guess this is their way of saying "how may i help you sir", shortened and understood, haha!! hmmm, but i really don't like that, that is so not polite..
ReplyDeletebut the worst is actually those who keep on following, and then readjust things that you've touched on the shelf.. this is something i feel very offended..
ReplyDelete@ Daniel Chiam:
ReplyDeletehahaha, but i think they have to be moderate also lor, if really giving too much compliments then i will think they are too fake already.. i guess politeness and sincerity to help will be the most important.. :)
@ wenn:
yeah, i really feel very uneasy that there's somebody else following me around when i shop..
@ lina:
ReplyDeleteyes yes yes!! i agree with you, i think those who promptly adjusted their merchandise are even worse than those who followed you around, that is just so rude!! and those who keep on explaining how good their product is, and how bad their competitors are, these are really not professional.. haha, but i guess you are right, service is the utmost important, and it comes first to me..
@ Yvonne:
well, even if in mandarin or cantonese or even hokkien or hakka, there is still a proper way to ask "how may i help you sir" correct?? yeah, me too, i hate somebody serving me unless i really need help.. i mean just let your customer take their time, with your service it's kind of putting a pressure on them..
@ Tekkaus:
ReplyDeletecorrect, i will really feel very uneasy if they keep tailing me.. there's one time i really feel irritated that i told the assistant off, of course trying to be polite and friendly lah.. i think they should let customers take their time, and then attend only when they need help..
@ Sheoh Yan:
oh, that is definitely very professional.. but i don't see any of our sales assistant here saying so but in HK that is very common.. hmmm, when will our sales be as professional as them??
@ 追梦者:
ReplyDelete有時候真的連看都沒有機會看就給那些sales嚇跑了~~
@ Hayley:
errr, i think that is very common some sales assistant tailing their customers.. to me, i feel very uneasy and it's kind of rude to do that also.. why?? you are afraid that i will steal your things??
@ mNhL:
ReplyDeleteyeah, i think this is malaysian style but i really do not appreciate that at all.. can't they be more proper since they are in the service industry??
@ suituapui:
yes!!! those are the ones whom i hated the most!! that is really unprofessional and infact something very rude!! if i ever meet this kind of people, well, i will then make their life worse, i'll just flip each and every shirt and let them do the work if that's what they feel like doing for the rest of their lives.. :p
@ Caroline Ng May Ling:
ReplyDeletewell, really very poor customer service, no quality at all right?? haiz, that is why sometimes i rather not asked to be served and help myself will do..
@ Wai Kitt:
yeah, i don't like that too.. most of the time i try to ignore but sometimes if really feel too uneasy i'll just leave..
@ bluedreamer27:
ReplyDeleteyeah, i think we all prefer to take our own sweet time.. having them serving us is just like some force of pressure making you to make your decision quick, pay and then go away, right?? haha.. that is why, i think they shall only greet us and then attend us whenever needed, that would be something i prefer..
@ Medie007:
haha, actually there was once when they ask me YES, i replied them YES looking very puzzled at them.. hahaha!! :D
@ Bananazஇ:
ReplyDeletehahaha, actually if i wanted to write my experience, there are really a lot to be written.. for example, besides those who tail you, those who immediately rearrange their merchandise after you've touched them - this is the worst service i can say.. so do you have a good channel for our concerns to be addressed?? hahaha..
@ reanaclaire:
i think they should just greet us and then leave us alone to take our own sweet time doing our shopping, and then only attend to us if we need help right?? i so scared of those who follow me along..
@ Gratitude:
ReplyDeletei think it has to be moderate lah.. greet and then let us take some time to browse through, and then only attend to us whenever we need help.. i guess most of the people would prefer this way.. unless those really "high class" people who are used to being served everywhere..
@ 安东尼:
haha, you are right.. they are just like supervising us when they follow us around, as if we are gonna damage their things or steal away their things.. i think this is somehow not very polite.. should let customers have their own privacy too..
@ cindy:
ReplyDelete其實我會當他們透明囉, 不過很多時候會覺得頂不順所以就離開了..
@ Monk:
haha, but still there are some promoters who will ask and follow, because that is what they are told by their supervisor about "customer service" - just depend on how happy they are going to do so.. i also normally wear shorts and tees to go shopping too, haha!!
@ Alice Law:
ReplyDeletehahaha, actually there are a lot of small details that i pay attention to in life.. hmmm, sometimes i'm petrified too by YES, as if they are adding more pressure and i rather choose to retreat, haha!!
@ Pete:
yeah, unless those who are really interested and they don't mind hearing the stories and comparisons..
@ edward:
ReplyDelete我就覺得今時今日咁嘅服務態度係唔得架囉.. 應該要知道顧客需要嘅係乜嘢, 要識得捉緊顧客嘅心理, 咁先可以成功架嘛~~
@ Isaac Tan:
hahahaha!!! really you heard "apa mau" when you go shopping?? hmmm, that is so unbelievable!!! or you have those experience in those mamak operated mini markets?? hahahaha~~
@ fufu:
ReplyDeletehmmm, but i really don't appreciate that as if they are not being polite at all..
@ Ashley:
對囉, 我覺得有一個人在後面跟著你, 一個人一直在旁邊跟你推銷, 很反感對不對?? 你那個鞋店店員也真的不醒目囉, 都說明要自己看, 他還要一直跟你解釋.. 不過可能是他們的老闆要他們這樣招呼顧客吧?? 或者是要commission~~ :p
@ 十六:
ReplyDelete其實KL比較大型的商場, 櫃檯店員也有站著一排跟顧客請安鞠躬的, 不過都是開門後15分鐘和關門前15分鐘囉..
@ 海市蜃樓:
呢一句我每次都係掛住口邊架喇, 我其實比較中意自己嚟囉~~
@ 天王之子:
ReplyDelete那些就是很不專業的了, 不過我覺得現在比較少這種了, 通常都是auntie喇, 現在因為競爭很大, 都是年輕人, 比較開通囉他們..
@ bluecloud:
對啊, 其實是雙贏喇, 我需要自己看也不用麻煩到你, 如果看中了才叫你幫忙, 看不對的你也不用費心嘛.. :)
@ CH Voon:
ReplyDeleteyes, unless i really need help or else i don't like them keep following me.. there was once i even turn back and ask the promoter don't follow me lor, haha!! but of course in a friendly manner lah.. i really prefer to take my own sweet time, if follow me means giving me pressure..
@ foongpc:
haha, actually there was once they come and YES?? me, and i replied YES?? with a very puzzled looking face, and i guess she was very shocked too, and then she keep following me.. anyway, i just ignored here lor, at least i just walk around the whole shop, and another two more rounds until she gave up, then only i left the shop, hahahaha!! i actually don't like to be disturbed, if you want to greet your customers, then do it in a proper, polite and professional way, don't you agree?? and if i need help i will ask for it, i don't need you to attend to me when i'm not ready at all.. :) oh, i seen those promoter before, they just immediately tidy up what you've touched, that is really so rude!! and those who ask me to try alternatives, sorry i will even more insisted to try the one i want.. i deserved to be served right?? and if they are going to play tricks, i'll even make their life more miserable..
@ 小雪:
ReplyDelete又是的囉, 不過我還好, 通常我都比較喜歡自己來.. 找沒有人那就代表他們不想做生意, 那我就只好到別家啦..
@ victor:
oh yeah, i think they should just let us take our own sweet time to browse through things and then see what we actually like right?? i mean we go shopping, and we don't have something specific in mind, that is why we need time to take a look of everything they have right?? hmm, i really agree with you, YES?? is just very impolite, and those who follow and re-adjust things are the worst!!!
SK Thambee, you so garang to the sales people huh! They are just doing their work mah...
ReplyDeleteI also don't like them to trail me, so I will hide between shelves! Many times they will surrender.
ReplyDeleteMany times promoters tried to nail me but I quickly whisk out my mobile and pretended to talk. So they also gave up. It works Thambee!
ReplyDeleteI guess most promoters these days are daily paid students who just stood there counting hours to collect wages. Those old aunties who are promoters are more committed to their product and sales. Kamala makes a good sales woman, rite? That's why Thambee bought her milk and took her home too! Muahahahaha!
ReplyDelete@ Twilight:
ReplyDeleteArumugam you misunderstood, Thambee never rude to the sales assistant before, instead he always give a smile to them.. of course Thambee knows they are also earning for a living, so there's really no point to treat them like they are your servants.. what i meant is that, they could perhaps be more professional and that would help them excel and achieve more targets, haha.. errr, i normally just leave the place if i found the sales assistant trailing me.. but then again, they should know the trend and demand, and should abandon the old style service right??