|[Volume 10 Issue 5, #2018]|
|A Nightmare Every 5 Years|
|如果閣下經常有旅行, 相信每隔五年都會有個惡夢.. 如果你曾經有過很好的更新護照經歷, 恭喜晒, 因為你確實係(罕有嘅)幸運呀!! 不如我就隨意問下吖, 有幾多人係感到壓迫, 天未光就要趕去移民局, 拎唔到早冧把就注定要坐喺度等足一日, 滿肚苦水都只可以goot一聲吞落肚??|
之前耗費幾百萬嘅自動更新機淪為擺設, 之前耗資幾百萬嘅網上更新系統又已關閉, 依家回歸最基本嘅「出席排隊」模式.. 申請要求同地點一改再改, 就係唔見流程同效率上有所改進.. 如果連根本問題都仲未解決, 就算開多幾多間UTC都無濟於事啦.. 如果再有個幾百萬項目, 我好想建議做個網上預約系統, 等普羅大眾可以上網預先book一個有空檔時段, 到時只要一去到就可以即刻將事情辦妥, 唔駛好似依家咁等運到!! 有咗呢個預約系統去知道工作量, 我相信效率肯定提升, 而且佢哋又可以更有效管理人力物力喎,係個雙贏局面呀!!
|if you travel often, i guess this is the nightmare every 5 years.. for those who had good experience renewing your passports, congratulations, you are one of the (rarely) lucky ones!! let me ask around, how many of you have been so stressed up rushing to the immigration offices before sunrise, and if you can't get hold of an early ticket, you probably spend a whole day waiting for your turn, not to mention all complaints you may have just swallowed down your own throat??|
the multi-million renewal kiosks are now left as white-elephants, the multi-million online renewal are now closed down, we are now back to the basic "tampil dan beratur" model again.. requirements and locations keep changing but nothing done on improving the workflow and efficiency.. there is no point even opening more UTCs but not solving the root problems.. if there is another multi-million initiative next, may i suggest an online appointment booking system?? we pre-book an available hourly slot, go there and get things done instantly, no more by trying luck and waste time waiting!! with such a system where transaction volume is known, i believe things can be done more efficiently and they can manage resources more effectively too.. seriously a win-win!!
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