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19.09.2011 | 蝸牛郵局

[#1245] 星期六早上去咗城中城間郵局寄郵包, 隨你話我冇耐性, 不過我真係忍受唔到佢哋蝸牛般又低效率嘅服務態度..
    想知道究竟發生咩事, click下啲冧巴睇睇詳情啦:
我頂佢個肺!! 啲所謂嘅綜合服務職員全部癱晒呀, 連售賣郵票咁基本都做唔嚟?? 仲有, 好地地點解請個咁唔醒目嘅實習職員, 而且仲要擺佢服務(當時)全部嘅顧客?? 如果再俾我等多5分鐘, 你睇下我會唔會大鬧天庭吖嗱??
[#1245] i was at the post office in KLCC on saturday morning to send a parcel, call me impatient but i really cannot stand their slow and inefficient service..
    click the numbers to read in details what had actually happened:
i was like WTF!!! are those so-called multi-purpose staffs so capable that they are not able to help serve customers who just want stamps and send parcels?? and why was such an incompetent staff being placed at the counter to be responsible in serving (at that moment) all customers in the office?? if i were to be made waiting for another 5 minutes, i'll yell to see the manager!! pos mariah-shia~~
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88 comments:

  1. I will kena lottery! I am first comment dei....

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  2. Honestly I hate going to post offices.... Same reasons! Slow and crazy staff serving us.

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  3. Luckily they have air con, comfy red sofa and numbers to queue, unlike years ago when there were only fans, no numbers or chairs but humidity and heat. That made customers boil easily.

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  4. So Thambee sent me a parcel is it? I shall wait. I hope it is not muruku again. Last time you sent muruku and they were crumpled into tiny bits till I used a spoon to eat them! Lol

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  5. me experience with POS Marahsia in Curve was pleasant. their service was good and the queue was.. well practically non-existent. took a number and thought since there are still 40 in the line, i headed out to get some drinks. but walah. came back in half an hour and i missed my number. -.-

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  6. Mid Valley ones are good, most of the time. Efficient and pleasant people there :)

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  7. But when I sent parcels overseas, they keep mistaking me as someone who cannot understand Malay. Keep on stuttering English to me. Sheesh!

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  8. I actually prefer to go to Post Office at MidValley than deal with the sour faces of staff at bank counters.

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  9. and they work after hours too! Still can buy stamps at 9.00pm

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  10. Last time got the stamps & registered stickers vending machine. Cannot find them anymore now. :(

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  11. Wah, tht was slothering slow mo... as their time were precious, while ours are not!TSK TSK!=_=

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  12. here in Ipoh is fine. I don't hv to wait that long.

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  13. Have had this experience many many times already... especially at the gomen/so-called privatized sector. Really frustrated looking at the way they work.

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  14. That's the "tak apa" attitude. Taking their own sweet time to process an application or attend to the customer.

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  15. But pity the trainee staff too. Maybe she was placed at the counter with zero training. Her superior just threw her into the ocean and expect her to swim on her own.

    Happened to be your bad day to be served by a noobie.

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  16. her training starts with SK as the first customer maybe. hehe.. so u had to tolerate all the 'dumbo' moments..

    i love clicking ur numbers just to read.. giving some suspense feel to this post :D

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  17. i think we have lots of that here in our county too haha

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  18. 他们chop到特别大声特别用力,(好像很忙很effient那样)不过排队的人还是那么多啊啊啊!!

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  19. there are employees that do not have initiative in their work.. they are like robots waiting to for orders from their superior

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  20. well, good thing in my area, there is a small post office branch near my place and they are not really occupied by costumers so the process are really fast

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  21. though my only doubt is how fast the parcels will be delivered

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  22. oh and guess what, since i am an avid costumer, i always get discount whenever I send multiple letters or parcels.. haha

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  23. sorry for not visiting you lately.. (waaaaah I've said this twice this month huhu)

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  24. great, I can share your articles on twitter now...I don't know but this is my first time to see those sharing buttons in your blog haha or maybe I am not so observant that's why i failed to notice it

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  25. happy blogging SK and thank you for voting.

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  26. It happens here too, really hate it. And what pissed me off is, their 'tak apa apa' attitude, not friendly at all!

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  27. that is why i never like to go send parcels or letters or any kind in the post office.. i rather go courier but then of course, the rates are much much higher..

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  28. I only go to one here - the girls are so sweet and polite and so efficient...and best of all, so honest. I had a post about an incident there once. They even help you to stick the stamps and take your mail from you right away, stamp it and put inside the mailbag no need to take outside and drop in the letter box.

    The ones at the electricity board bill collection centre also very nice. I guess small town people - not the same.

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  29. I know what you mean! But then, I guess not all post offices are like that.. I have also experienced those which are very helpful and efficient.. but these bad experiences are enough to give you a bad impression in general hor.. hmmpf

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  30. If tarak slow motion then no customer and the management saw might go and retrench them leh...hence the slow motion lo...haiz...am frus at them too la

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  31. I seldom go to Post Office, but their registered and pos laju, really laju one.

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  32. When I was trading on e-bay long time ago, I had to go to the post office in Kajang to send shipments to mostly US and Europe. What I did is to weight my parcel at home, calculate the cost of shipment before I stand in line so that I don't have to wait for them. They don't know their job, not even the one in charge. I am so glad I don't have to do that anymore. However, over the years, I think they have improved. The post office in I go to now have some efficient and friendly staff. At least, they know how to smile... LOL!

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  33. Think we are having "Posted Office" instead. They are mainly serving multi purpose bills than rather selling stamps..

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  34. You must be having lots of hard time with time waiting for LRTs, waiting to send parcel..betul betul frustrated.

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  35. Bananaz seldom use the 'Posted' Office and if I do would make sure to bring a book coz the Q could be long. The question is how do we public make noises so that the top guns can hear the predicament we are currently facing. The staff are 'innocently' slow with that lackadaisical attitude coz of the top not doing a good job.

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  36. Just too bad luck was not on your side to have met a trainee who could be shivering seeing your angry bird oops I mean angry face all green like the Hulk with steam oozing out from your head. You must try to have empathy & compassion for that poor lady as she must have been praying very hard and silently thinking "mati lah ini kali customer banyak garang nanti termakan saya habis lah".

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  37. Hmm....bad luck huh? Hope your future visit will have some improvement :D

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  38. Malaysia Boleh! This is Malaysia and you gonna bear with it.

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  39. loooooooooooooooooong time din go to post office dy. so i'm not so sure about the happenings there! hahaha.

    but those staff... tsk tsk tsk! if i were the boss, i'll terus pecat!

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  40. 么樓上清一色英格力士留言嘎~~~~

    唔好嬲啦,小妹妹sayang返 :)

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  41. you are so so so soooo patience... If i were there i have already dragged the manager out and told the manager off.

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  42. Recalling one incident at Tapah R&R was standing behind a Malay man at the coffee counter.
    The man in front asked for 'nescafe' and the lady replied 'minum kah'?.

    The man then jokingly replied 'tak kan nak buang tentu lah minum!!

    Actually the coffee lady took a short cut as she wanted to ask whether 'to go or to stay'. 'Minum sini' is 'to stay' and 'Bungkus' is 'to go'.

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  43. And this happened at the branch at KLCC! Shocking!

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  44. hahaha... belum biasa lagi ke?

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  45. 哈哈哈,你今次忘记影相同录影,如果你当时拍低佢公诸于世,家阵就唔驶暗谷激X气!呵呵呵~~~奇又奇,外面咁多间你都唔去,偏偏揀中呢间,你同其它郵局吵架嚟吖?呵呵呵~~~

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  46. 这就是马来西亚咯~~~ ai....

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  47. Luckily we have a mini pos office at one of the patrol station here.
    Most of the time i go almost no need to wait long time. But if i go to the real pos office at the shoplot here, really pengsan i wait oh!

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  48. That's Mariahshia service, the snail mail. I use to step in 4.30pm on Sat at my neighbor hood post office to pay my bills cos by this time it's empty. One of the naughty lady will looks at my billing address & telling me your house 5 mins away, you cannot come early to pay? I look at her "post office closed at 5pm".
    She look at me and give me the @#*x look. hahaha....

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  49. i have not encounter such services before with pos malaysia before though.

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  50. the one i constantly go to is at USJ 9 and usually no body is there because a lot of people hate driving through there! haha!

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  51. Why people hate driving through there? Well, because that street is populated by banks. so technically there will be more double parking than anything else :p.

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  52. i guess the trainee doesn't know what to do and is afraid of committing anything she doesn't want to end up that is wrong.

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  53. i have been a trainee before so technically i know. but they shouldn't put a trainee alone like that. usually there are trainers to guide them. but i guess that is malaysia for us :p.

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  54. LOL! You can't blame the trainee - she's new. But blame the post office - how come there's no one by her side to guide her?!!

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  55. Actually I also wonder how come the stamps and parcels counter so busy the other counters cant open up to help out? So silly!

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  56. So far my experiences at post office were all good. OK must take note never to go to this one in KLCC : D

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  57. depends on which one kua, some post offices are ok :)

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  58. haiyo . . . why the girl no chest 1! No guts to ask question, summore like cat and look towards to upper peson helplessly . . . .

    macam Form 5 part timer only . . . my sister Form 4 already come out work as cashier for some boutique hehe

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  59. it is unlucky that you meet this kind of people, I mean tersempak those people which is NEW! hehe

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  60. the worst is the upper people is useless . . . more like you going into a free style training centre post office . . . wtf? hehe

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  61. 唔系feel inferior to speak to customers。系男女授受不親haram啊!

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  62. PosMalaysia雖然唔系話冇競爭,但佢既distribution channel最多。你唔仲意都要搵佢地。

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  63. 呢啲叫慢工出細貨啊!城市人,放輕鬆啲啦!哈哈哈哈哈哈

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  64. oh, that's really not good.. pretending to be busy and ignore the long queue while they are really idle.. tsk tsk tsk!!

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  65. well, maybe that's the trainee's first day on duty after her school, so she's a little nervous?? but then should be that inferior too, she need to speak up.. :)

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  66. anyway i think not all post offices are like that, maybe that's your bad luck, LOL.. well, got your parcel sent and that's it, don't put that in your heart :)

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  67. @ Twilight Man:
    hey, long time no see Arumugam!! back to hometown hiding inside the jungle already?? well, Thambee rarely will go to the pos office, and most of the time Thambee won't have any issue but then this time it was really unpleasant with the slow and inefficient service.. hmmm, muruku?? Thambee hasn't even received those muffins Arumugam promised to bake and send by hands!! those muruku Thambee sent last time were really meant to be crumbs, so that Arumugam can sprinkle some on top of the cheesy curry mutton chapatti.. so they tasted good??

    @ Medie007:
    haha, maybe that's the difference between a popular place and a more remote place?? errr, getting some drinks took you 30 minutes?? wow, i think that's a little to long right?? so you get another number and waited for how long??

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  68. @ lina:
    err, MV is quite efficient but then since many people like to go there, it's always quite crowded and gotta wait for at least 15 minutes, somemore it's a small outlet and only 2 counters working.. haha!! maybe you look like a Filipino to that staff?? you can speak in Malay and give him a shock!! oh, if there is a vending machines for stamps, then that would be great.. i guess most probably not so welcoming because we do not know how much to pay for the postage..

    @ Alice Law:
    errr, their time is always precious because they come to work and go back home on the dot and yet can only do so little things in a day!! haha.. :D

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  69. @ wenn:
    hmmm, how saddening that is right?? somemore it's in KLCC, a place so many tourists to visit..

    @ yvonne:
    haiz, i also feel sick to talk about those services they render, really disappointing and if possible i don't even want to go there if not necessary.. well, that trainee is with someone guiding her dedicatedly, but then still i think she's so incompetent and inconfident, she cannot perform any job on her own and always need to consult the colleague sitting there just to watch her..

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  70. @ Merryn:
    well, i'm sure not her very first customer but perhaps the very first to show her an angry face because i've been waiting for so long for my turn.. errr, what do you mean clicking my numbers and suspense feel?? what numbers?? wrong channel?? haha :D

    @ bluedreamer27:
    hmmm, i really do not like those who are lazy and just wait for luck to come to them.. it's just so inefficient and so not professional.. oh, good that you have a small post office near your house.. the one that i used to go has been closed down and i'll have to go somewhere further, and the nearest one is this one i went last saturday.. and what?? you got discounts for sending the parcels?? haha, that's interesting.. i never heard of getting discounts in post office, they have their standard fees right?? hey, those share and like buttons have been there for quite some time already, you are so not observant, hahaha~~

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  71. @ imyuyu:
    就是那種本來很空閑但是假裝很忙的態度囉, 真的是令人覺得討厭!!

    @ Hayley:
    yes, and as if we were the one who should be serving them instead!! i really hate that, but i guess if you complain them, then they will be scared.. :)

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  72. @ reanaclaire:
    but then just inevitable when you need to send something, especially overseas can't really afford courier lah.. just have to make sure you find a good post office lor~~ :D

    @ suituapui:
    oh, then that is really what we called service!! i don't know why we are made to do some extra things.. since we were there in the post office, might as well they process the mail straight away right?? i like that, really, you should have suggested this to the big boss of pos malaysia..

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  73. @ iamthewitch:
    of course i just meant that moment at that place, not all post office are that inefficient lah, haha.. that's why we said, one rotten egg out of a basket already make you perceived others as rotten.. correct??

    @ Small Kucing:
    haiyoh, but then the problem is that, the whole post office is really empty, only one counter has queue but the other 4 counters are so free.. then why not the idle 4 take the initiative to serve if scared to be retrenched right??

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  74. @ Sheoh Yan:
    haha, with pos laju i think the registered mail is no more laju lah.. that's why if you sent registered might as well do it normal lah..

    @ Quay Po Cooks:
    oh, having to send shipments to US and Europe all the time using pos malaysia is indeed a painstaking experience, haha!! but still when you bring your shipment there, they would need to do all the weighing and calculation again.. but i do agree with you at a certain extent their level of service has improved, at least they have the queuing system and learnt how to smile~~ :p

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  75. @ Bananazஇ:
    haha, Posted Office, i like that!! the past tense means their service is already outdated but yet they do not seek for improvement to move with the trend.. haha!! but i don't always go to the post office too, only once in a blue moon when i got something to be sent out.. else, i'd rather just get some stamps from news vendor and straight away post the mails into the mailbox, never go to a posted office is not necessary.. well, maybe she was inferior seeing my angry face, but then i really didn't show my angry face at all, maybe just a little of that impatience look.. but then i did not even yell at her seeing she is still a trainee, i know how anxious a trainee can get, but she is just too incompetent already, that was why i complained over here..

    @ mNhL:
    yeah, just not too good luck in that saturday morning.. never even look forward to going back there also~~ :D

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  76. @ Jobless Girl:
    well, i kind of given up already but still cannot bear with such inefficiency in service.. how?? @_@"

    @ kyh:
    haha, you've not been to the post office for a long time?? well, then i have to say congratulations, at least you are less risky in getting a stroke because of being frustrated!! hehe..

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  77. @ bluesky:
    呵呵, 是嗎?? 我倒沒有留意到呢!! 中文打字慢, 所以英文比較快捷方便嘛.. :p

    @ TZ:
    haha, well, i still have to take care of my image, so i don't simply yell in the public~~ :D

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  78. @ Bananazஇ:
    hahaha, that's exactly what happened.. the trainee ask what i want to do with the parcel, but i sense she actually mean how i would like to send that.. but then i just answer to her question, of course i came here to get this parcel sent off.. so she was shocked for a few seconds and rephrase her question again.. :p

    @ HappySurfer:
    nothing worth a shock, it can just happen anywhere even in the HQ..

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  79. @ Casendra:
    saya tak biasa pergi ke balai pos juga~~ :D

    @ edward:
    哎呀, 都等到成肚火啦, 仲有咩心情去影相?? KLCC方便我, 鬼知會咁好彩遇著呢為阿姐咩?? 真係好唔妥囉, 我覺得佢都係返鄉下嫁人算喇..

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  80. @ Chris Chia:
    還要是一個馬來西亞能哦~~ :D

    @ Wai Kitt:
    yeah, that's lucky of you.. the one i once used to go last time was closed down, so KLCC is the nearest and more convenient one for me.. but never have thot such lousy service from them..

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  81. @ Amelia's De-ssert:
    hey, what kind of attitude that is?? it's just 4:30pm, another 30 minutes before she can leave on the dot!! what's wrong with that, i can even go there at 4:55pm and give her loads to do, that's customers right!! you are still open and that's your responsibility to serve.. if i were to hear that, she would be in trouble..

    @ ladyviral:
    well, there were also very little people in that post office too.. just that all were queuing up at the same counter, while the other 4 counters are empty and idle, but just never offer to serve the customers at all!! that's so ridiculous.. hey, the trainee was not alone, instead, she has somebody sitting beside her watching and guiding her on every move she takes.. it's a dedicated mentor, and i still do no understand why she needs to ask everything and get permission to do anything?? she's too dependent, even on minor chores too, really not competent at all.. at least you being a trainee, i'm sure you were 1000 times better than her..

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  82. @ foongpc:
    there's a dedicated mentor for her and he was just sitting side by side, not doing any other thing else but just to coach her.. yet, she's so incompetent and all she knows what to do is to ask without even want to think what's rational to do.. don't you find that incompetent and inefficient?? next time go to KLCC on a saturday morning and experience that, haha!! :D

    @ Isaac Tan:
    yeah, of course i just meant that branch at that time only.. there are still other post offices that are very efficient, like the one in MV..

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  83. @ Kian Fai:
    oh yeah, you totally understand the situation there!! give me five!! haha.. really like a Form 3 part timer, everything she'll ask before even put some effort to think.. i was already manning a Famous Amos stall in Lot 10 when i was Form 3, and throughout the two week holiday, i was doing so well don't even need much coaching also.. haiz, youngsters nowadays are really too pampered and not incompetent yeah??

    @ khengsiong:
    @#$^T&*佢啦, 男女授受不親, 咁佢唔好同負責湊佢個男同事講嘢啦.. 一於疊埋心水返鄉下嫁人算啦.. 競爭力係一回事, 不過幾乎monopoly都冇辦法啦, 除非我有錢用速遞囉..

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  84. @ 海市蜃樓:
    慢工出細貨?? 係呀, 慢條斯理工作出產腦袋細得可憐嘅貨色, 啱唔啱??

    @ victor:
    hmmm, i think the trainee part is still acceptable since she's still new.. but those 4 other idling counters are really unacceptable!! just pretending to be busy but never take initiatives to clear the queue.. that is really not professional at all.. well, like you said, i know not all post offices are like that, maybe i was not in the good luck that day.. :)

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  85. wakakakaka... pos malaysia is the real SNAIL MAIL! XD

    Peace Out!
    The CleverMunkey

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  86. Yes I do get discounts from them haha
    and yes they have standard fees too and for some reason they're not really applying it on my parcels.. maybe because our family is their long time costumers already (even before my grandpa) hehe

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  87. @ CleverMunkey ®:
    haha, that is why there's a snail inside their logo, so matching with their service right?? :D

    @ Bluedreamer﹕
    yeah, true also because they are the ones who verified the stamps so i think it's fine that they charge you less for the postage, haha!! wow, so you've been there long and the post office know every member of your family?? interesting.. :p

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