|[Volume 10 Issue 1, #1986]|
|The Amazing Journey of An Express Post|
|有位朋友用"PosLayu"速遞啲嘢俾我, 當我哋都expect第二個工作日會送到之時(因為佢哋"jamin sampai esok"), 結果全無蹤影.. 幾日來我哋都不斷上網追蹤份嘢個status, 甚至發電郵去客戶服務中心, 始終都係音信杳然..|
大家睇下上圖嘅A部份, 上面幾個日期同時間.. 第4個工作日在返公司途中, 大概早上11:20, 我又再次上網check下個status, 呢次終於都有消息喇.. 一共要勞動佢哋三日時間去處理份速遞!! 何其高效率也!! 大家以為見到問題了?? 咪住, 我喺早上11:22見到網上系統話份速遞於下午12:24到達派遞分局!! 再睇清楚個時間, 系統上竟然出現個未來項目!! 咁都得呀?? 果然係神乎其技囉~~
再嚟睇下上圖嘅B部分.. 十分鐘之後我返到公司, 就見玻璃門上貼咗呢張通知, 話早上11:15送速遞嚟時冇人簽收.. 速遞員一定係準確預料到佢會喺下午12:24, 準時將份嘢帶返分局, 唔早亦唔遲.. 不過有呢張通知, 至少可以肯定有人嚟過, 唔係求其喺個系統入面update個status就當嚟過..
最後大家應該已經忘記send去客戶服務中心嘅電郵啦, 不過我冇忘記過囉.. 三個工作日之後(好偉大嘅KPI囉!!), 終於收到佢哋嘅回覆, 好公式化(甚至帶點不削嘅味道)咁print screen話我知份速遞已經被領取(係因為我之后親自去分局領取).. 我都識去你哋個網站check啦!! @.@"
|a friend sent me something through the "PosLayu" express post, and while we both were expecting delivery on the next working day (because they "jamin sampai esok"), it did not deliver on time.. we have been tracing the status online for a couple of days and even sent an email to the customer service yet to no avail..|
Read on :
now take a careful look at the date/time on portion A of the image above.. around 11:20am on the 4th working day, i checked the status again on my way back to office and FINALLY got some updates of the delivery as shown.. ah, took them 3 working days to handle the item!! how efficient!! well, you thought you have seen what's wrong?? okay, i checked the status at 11:22am and the system says "Arrive at delivery office" at 12:24pm.. read the time again, that was a future event logged in the system!! how could that ever happened?? indeed amazingly remarkable, don't you think??
now take a look at portion B of the image above.. i reached office 10 minutes later and there sticked this note on the glass door, informing that the item arrived at 11:15am but there was no one in the office to be delivered to.. okay, the delivery guy must have left and predicted that he will be bringing the item back and arrive at his delivery office right on the dot at 12:24pm.. well, on a positive side, at least with this note, i knew he came and not just simply updated the status and claimed he has visited..
and finally you must have forgotten about the email sent to their customer service?? nope, i have not.. a very generic (and almost indifferent) reply was received after 3 working days (what a gracious KPI huh??), with a print screen of the system that the item has been collected (yes, i went to collect the item personally from their office later).. i also know how to check the status online lah!! @.@"
now call this Express Post guaranteed delivery the next business day!! really BOLEH!!!
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